Specialist: Full-Time, Part-Time, and Part-Time Temporary

ENGINEERINGUK; West Des Moines (IA); On-site; USD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Specialist, where your passion for technology meets customer service excellence. In this dynamic role, you will engage with customers, understand their needs, and provide tailored solutions that enhance their experience with innovative products. This position offers a unique opportunity to work in a collaborative environment that values inclusion and diversity, ensuring that every team member can contribute their best work. If you're ready to make a difference and help others discover the best of technology, this is the perfect opportunity for you.

Benefits

Stock Programs

Discounts

Free Services

Educational Reimbursement

Qualifications

• Availability to work nights, weekends, and public holidays.
• Knowledge of Apple products and services.

Responsibilities

• Deliver excellent service to Apple customers by understanding their needs.
• Maintain accuracy and perform customer service tasks as needed.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Curiosity

Job description

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Specialist: Full-Time, Part-Time, and Part-Time Temporary

View more categories View less categories Sector Technology Role Specialist Contract Type Permanent Hours Full Time

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by understanding their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Stay proactively updated on Apple's products, services, purchase options, and sales processes. Support your peers by sharing knowledge about Apple's offerings and assisting in providing ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including customer service and support in various store areas. Contribute to an inclusive environment by respecting differences and fostering curiosity to learn. Demonstrate Apple's values of inclusion and diversity daily.

Minimum Qualifications

• Availability to work based on business needs, including nights, weekends, and public holidays, and reliably attend scheduled shifts, in accordance with local laws and accommodations.

Preferred Qualifications

• Knowledge of Apple products and services.
• Ability to personalize solutions and communicate effectively.
• Experience working in a fast-paced environment supporting multiple customers.
• Teamwork skills, demonstrating shared responsibility and accountability.
• Curiosity and openness to learning from others.
• Willingness to deepen understanding of Apple and third-party products.
• Trustworthiness with sensitive or confidential information, aligning with Apple's values.

Pay & Benefits

Base pay is part of a total compensation package, determined within a range based on skills, qualifications, experience, and location. Opportunities include stock programs, discounts, free services, educational reimbursement, bonuses, or relocation. Learn more about Apple Benefits.

For roles in specific states, click here for pay information.

Apple is an equal opportunity employer committed to inclusion and diversity, promoting equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other protected characteristics.