Specialist: Full-Time, Part-Time, and Part-Time Temporary

ENGINEERINGUK; Fairfax (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative company seeks dedicated Specialists to join their team, providing exceptional customer service and fostering brand loyalty. In this role, you'll engage with customers, understand their needs, and offer tailored solutions that enhance their experience. You'll thrive in a fast-paced environment, collaborating with colleagues and contributing to a culture of inclusion and curiosity. This position offers opportunities for growth and development, along with a competitive compensation package that includes benefits and potential bonuses. If you're passionate about technology and customer engagement, this is the perfect opportunity for you.

Benefits

Stock Programs

Discounts

Educational Reimbursement

Relocation Assistance

Qualifications

• Availability to work nights, weekends, and public holidays.
• Ability to personalize solutions based on customer needs.

Responsibilities

• Deliver excellent service by understanding customer needs.
• Support peers by sharing knowledge about products.

Skills

Customer Service

Product Knowledge

Effective Communication

Teamwork

Curiosity

Job description

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Specialist: Full-Time, Part-Time, and Part-Time Temporary

View more categories View less categories Sector Technology Role Specialist Contract Type Permanent Hours Full Time

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by understanding their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant purchasing options. Stay proactively informed about Apple's products, services, purchase options, and sales processes. Support your peers by sharing knowledge about Apple's offerings and assisting in providing ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including customer service and support in other store areas. Contribute to an inclusive environment by respecting differences and fostering curiosity about learning. Demonstrate Apple's values of inclusion and diversity daily.

Minimum Qualifications

• Availability to work a schedule based on business needs, including nights, weekends, and public holidays, and reliably attend work as scheduled, in line with local laws and accommodations.

Preferred Qualifications

• Knowledge of Apple products and services.
• Ability to personalize solutions based on customer needs and communicate effectively.
• Ability to work in a fast-paced environment supporting multiple customers.
• Teamwork skills, demonstrating shared responsibility and accountability.
• Curiosity and openness to learn from others.
• Willingness to deepen understanding of Apple and third-party products to enhance customer experience.
• Trustworthiness with sensitive or confidential information, aligning with Apple's core values.

Pay & Benefits

Base pay is part of a total compensation package, determined within a range based on skills, qualifications, experience, and location. Opportunities for stock programs, discounts, benefits, and educational reimbursement are available. Role may include bonuses, commissions, or relocation assistance. Learn more about Apple Benefits.

For roles in specific states, click here to view pay information.

Apple is an equal opportunity employer committed to inclusion and diversity, promoting equal opportunity regardless of legally protected characteristics.

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