Office Associate - Hospitality

Columbus State Community College; North Carolina; On-site; USD 19,000 - 28,000; Full time

Job summary

Columbus State Community College is seeking a clerical and customer service oriented professional to support the Chairperson, faculty, and staff. The role includes organizing filing systems, scheduling meetings, assisting with events, and managing confidential records.

The position requires a High School Diploma or GED and at least one year of customer service experience, with basic computer skills. Full-time work on-site with union considerations and a strong emphasis on respectful, inclusive

Qualifications

• Minimum qualifications include a High School Diploma or GED and related customer service experience.
• One year of experience in a customer service role with basic computer skills using word processing and spreadsheet software.
• Hospitality/service experience is preferred.

Responsibilities

• Provide clerical and administrative support to Chairperson, faculty, and staff.
• Maintain filing systems (virtual and physical) and handle records with confidentiality.
• Assist with scheduling meetings, events, and room bookings; support accreditation materials.

Skills

Customer service

Education

High School Diploma or GED

Tools

Word processing software

Spreadsheet software

Job description

Compensation

Compensation Type: Hourly ㅤ Compensation: $17.09

Clerical

Provides administrative and clerical support to Chairperson, faculty, and staff. Maintains and sets up a filing system that is virtual and physical. Files, organizes and cross-indexes files. Completes and process forms, records, and other documents in accordance with established procedures. Organizes the ordering and storing of supplies as needed. Assists the department in scheduling meetings, including invitations, parking passes, and room scheduling. Assists with special events by coordinating rooms and partnering with other departments to ensure successful set-up and execution of special events. Maintains confidential or sensitive records and information. Assists faculty with bookstore purchases for books and classroom supplies. Provides support for accreditation site visits and self-study materials. Work with programs to help edit program webpages as needed. May be assigned to originate correspondence on behalf of Chairperson and maintain signature authority on delegated routine matters. Maintains confidential or sensitive records and information.

Customer Service

Provides customer services within assigned department or functional area to students, general public and others by: furnishing and obtaining information; resolving routine problems; assisting with procedures, processes and requirements; performing other customer service responsibilities, as necessary. Maintains exceptional public relations and customer service to the general public, students, faculty, staff and others. Greets and routes students and other visitors to the appropriate place, answers telephone, routes calls, takes messages, and provides general information about the department. Initiates work orders such as housekeeping, general maintenance, etc. and follows through until completion. Furnishes and obtains information and works to resolve issues with the chair. Assists with setting up interviews and provides applicant information to the program hiring using Workday. Provides assistance with the department work study students to help cover projects needed to be completed. Communicates with faculty and staff regarding messages and student questions in a timely manner.

Financial

Monitors the program budget accounts and informs the faculty on the amounts left in the accounts, as needed.

Culture of Respect

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Minimum Qualifications

High School Diploma or GED. One (1) years’ experience in a customer service position with general computer skills using job-related word processing and spreadsheet software. Hospitality/ Service Experience preferred.

Work Schedule & Union

Full Time/Part Time: Full time Union (If Applicable): Scheduled Hours: 40

There has never been a better time to join Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes.

Columbus State is one of the largest community colleges in Ohio and in the nation, serving more than 41,000 students annually.

Since we opened in 1963, we have served students and employees from all backgrounds.

Columbus State offers more than 200 programs leading to a variety of associate degrees, certificates, and BSN program.

In addition, Columbus State has more than 3,000 dedicated employees with decades of service who work alongside new talent to share knowledge and experience.

The college is fully accredited by the Higher Learning Commission.

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Columbus State’s mission is to educate and inspire, providing our students with the opportunity to achieve their goals.

Our vision is that the college is Central Ohio’s front door to higher education and a leader in advancing our region’s prosperity.

Columbus State Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits or privileges of employment, please contact our ADA Office at [e-mail].

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We celebrate the humanity of every individual and value inclusive learning and working environments for all.

We commit to removing barriers and expanding access for all of our people while respecting their unique lived experiences.

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Our duty is to equip students with the opportunity to develop the intellectual skills they need to reach their own, informed conclusions.

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Columbus State seeks to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community.

Columbus State’s duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression.

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