Specialist, Delaware Operations

Central Ohio ATD; Delaware (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

Columbus State Community College is seeking a Specialist for the Delaware Operations, providing essential campus and facilities support at the Delaware Campus. The role requires strong customer service skills and administrative aptitude to assist with data entry, events, scheduling, and campus services.

The Specialist will work with the Senior Director and campus coordinators to ensure safe, welcoming instructional and event spaces, manage documentation, and coordinate with food and vending

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• State Driver's License or ability to access work sites.

Responsibilities

• Provide in-person front-line customer service for internal and external customers.
• Answer questions, phone calls, emails, and other communication in a timely manner.
• Respond to inquiries and facilitate operational assistance as needed.
• Handle general student inquiries and refer to appropriate campus resources.
• Retrieve and analyze data reports for the Delaware Campus.
• Maintain accurate records and files; keep information confidential.

Skills

Customer service

Education

High School Diploma or GED

Job description

Compensation Type: Hourly Compensation: $20.85 The Specialist, Delaware Operations serves as a representative for the College to support Delaware Campus functions. This role supports the Senior Director for the Delaware Campus and Regional Learning Centers (RLC’s) to ensure the locations’ operational strategies and goals are achieved. The Specialist may work closely with the Program Coordinators at the Delaware Campus on tasks including but not limited to data documentation, event rentals/reservations, academic planning and scheduling, submitting work orders. This role supports the campus’s strategic goals by maintaining safe, functional, and welcoming instructional, administrative, and event spaces for students, faculty, staff, and visitors.

ESSENTIAL JOB FUNCTIONS

• Operational Support May perform administrative duties associated with operational support including, but not limited to, processing forms and data entry, supporting the room reservation and rental process, coordinating external events on campus, assisting with ad hoc facility requests, and other associated tasks, as necessary.
• This may also include supporting facility projects at the location by gathering information and data, compiling processes, assembling timelines, and providing communication to affected partners as directed.
• May coordinate and assist with operational logistics for events and programs hosted by the Delaware Campus; help maintain an operational policy and procedure manual for the Delaware Campus; complete daily facility rounds, notate any operational adjustments needed, place work orders for facilities and janitorial services, and send a daily report to the Senior Director for review; and serve as a campus liaison for food and vending services.
• May perform administrative duties associated with supporting students, faculty, and staff, including but not limited to, processing forms, directing ad hoc requests for support services, data entry, and other associated tasks, as necessary.
• This may also include supporting services offered at the location, such as testing center, library services, tutoring, student activities, etc. and assisting with events and programs hosted by the Delaware Campus and RL’Cs.
• May provide general information about campus services and resources, student life, and opportunities for campus involvement.
• May provide general student outreach and assist with enrollment campaigns, gather data, and provide outcomes to the administrative team.

Customer Service & Administrative

• Provides in-person, front-line professional customer service for internal and external customers including but not limited to community members, students, faculty, staff, and administrators.
• Answers questions, phone calls, emails, and other communication in a timely manner.
• Responds to inquiries, identifies needs, answers questions, provides information, and facilitates operational assistance, when necessary.
• Handles general student inquiries and makes referral to appropriate campus resources.
• Answers phones, routes calls, and takes messages.
• Provides assistance to other areas, when necessary, and responds to questions.
• Retrieves and analyzes data reports for the Delaware Campus.
• Researches, compiles, and formulates facility data for reporting measures.
• Maintains accurate records, organization, and files.
• Maintains confidentiality of all sensitive information and records.

Culture of Respect

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Schedule Hours may include working outside of a normal workweek schedule with non-traditional work hours such as 11 am-7 pm/12 pm-8 pm.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• High School Diploma or GED
• One (1) year of experience in customer service.
• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
• *An appropriate combination of education, training, coursework, and experience may qualify a candidate.

CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Full Time/Part Time: Full time

Union (If Applicable): Scheduled Hours: 40

Columbus State Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits or privileges of employment, please contact our ADA Office at [e-mail]. For additional information on accommodations please click here. Columbus State Community College strives to foster an environment where everyone is welcomed into our learning and working community. We celebrate the humanity of every individual and value inclusive learning and working environments for all. We commit to removing barriers and expanding access for all of our people while respecting their unique lived experiences. Ultimately, we center our growing community and our students’ success in all of our work.

STATEMENTS IN ACCORDANCE WITH OHIO REVISED CODE SECTION 3345.0216 Columbus State educates students by means of free, open, and rigorous intellectual inquiry to seek the truth. Our duty is to equip students with the opportunity to develop the intellectual skills they need to reach their own, informed conclusions. Columbus State does not require, favor, disfavor, or prohibit speech or lawful assembly. Columbus State seeks to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community. Columbus State’s duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression.

Final candidates are subject to successful completion of a background check and/or MVR check as well as a 10-panel drug screen required during the pre-employment process (required for most positions).