Specialist Customer Service and Pricing

AIT Worldwide Logistics, Inc.; Chicago (IL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Work-life balance

Meal vouchers

Smart working allowance

Hybrid work model

Private health insurance

Volunteer time

Job summary

AIT Worldwide Logistics, Inc. is seeking a Specialist Customer Service & Inside Sales to act as the first contact for customers, troubleshoot issues, and translate needs into solutions.

The role emphasizes managing customer accounts, coordinating with sales and product teams, and handling RFIs/RFQs. The position requires 1–3 years in international forwarding, pricing and customer service experience, and fluent English and Italian.

Qualifications

• 1-3 years of working experience in international forwarding.
• Experience in Pricing and Customer Service.
• Fluent oral and written English and Italian is a must.
• University degree (nice to have).

Responsibilities

• Manage new and existing customer accounts to assure accurate and timely delivery.
• Collaborate with sales teams and products teams to develop local services and products.
• Handle Requests for Information (RFI) and Requests for Quotation (RFQ).
• Promote additional services to contribute to overall profit.
• Interact with various agents to set up quotes, routes and rates for international and domestic freight shipments.
• Review the process and take immediate action to correct or solve issues that may occur.
• Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers.
• Build and maintain relationships with AIT’s customers and vendors on a first name basis.
• Other duties assigned as business deems necessary.
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable).
• Manage key accounts, focusing on customer retention and acquiring new clients while nurturing long-term business relationships.
• Conducting sales meetings on site or remote.
• In accordance with the sales and operation teams gather informations to present QBRs with all relevant customers.

Skills

International forwarding

Pricing

Customer service

Education

University degree

Job description

Introduction

Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us! Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Overview

The Specialist Customer Service & Inside Sales must have the ability to troubleshoot and become first point of contact for AIT’s customers seeking help with timely delivery and quotes. Establishing new relationships, managing and maintaining existing customer’s accounts and assessing customer’s needs translating into results oriented solutions.

Responsibilities

• Manage new and existing customer accounts to assure accurate and timely delivery
• Collaborate with sales teams and products teams to develop local services and products
• Handle Requests for Information (RFI) and Requests for Quotation (RFQ)
• Promote additional services to contribute to overall profit
• Interact with various agents to set up quotes, routes and rates for international and domestic freight shipments
• Review the process and take immediate action to correct or solve issues that may occur
• Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers
• Build and maintain relationships with AIT’s customers and vendors on a first name basis
• Other duties assigned as business deems necessary
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable)
• Manage key accounts, focusing on customer retention and acquiring new clients while nurturing long-term business relationships
• Conducting sales meetings on site or remote
• In accordance with the sales and operation teams gather informations to present QBRs with all relevant customers

Qualifications

• 1-3 years of working experience in international forwarding
• Experience in Pricing and Customer Service
• Fluent oral and written English and Italian is a must
• University degree (nice to have)
• Strong problem-solving skills with ability to develop new ideas and innovative solutions

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

What AIT Can Offer You

• Work-life balance perks: a 39-hour work week and flexible working hours in line with the CCNL (National Collective Labour Agreement)
• Meal vouchers to make your lunch breaks easier and more enjoyable
• Smart working allowance to support remote work-related expenses
• Hybrid work model: one day of home office per week for added flexibility
• Private health insurance for extra peace of mind
• Volunteer time: up to 5 hours annually to contribute to causes that matter to you
• According to the CCNL Logistica Trasporto Merci e Spedizione the minimum salary for this position at level 3 is EUR 1.916,84 gross per month. The final offer will depend on the candidate’s experience, qualifications, and skills