Operations Agent Air Import/Export

AIT Worldwide Logistics, Inc.; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Five paid volunteer hours per year

Exclusive employee discounts throughDe

Online learning library and regular培训

Job summary

AIT Worldwide Logistics, Inc. is seeking an Operations Agent Air to coordinate import/export of international air freight shipments. The role requires handling customer requirements, preparing quotations, and setting schedules while ensuring compliance and timely delivery.

You will work closely with customers, carriers, and internal teams to resolve issues, track shipments, and ensure accurate documentation and billing. Fluency in English and Polish is essential for effective communication.

Qualifications

• Minimum 2 years of experience as an air freight forwarder or similar role.
• Ability to operate in a fast-paced, high-volume environment.
• Attention to detail and strong problem-solving skills.
• Fluent English and Polish, written and spoken.

Responsibilities

• Coordinate day-to-day import/export of air freight shipments.
• Prepare quotations and set shipping schedules with customers and partners.
• Ensure compliance with regulations and billing requirements.
• Track shipments and communicate status to customers and carriers.
• Coordinate with sales and operations to resolve delays or issues.
• Process and verify all required documentation for shipments.

Skills

Air Freight Forwarding

English/Polish bilingual

Cargo Wise

Tools

Cargo Wise

Job description

Introduction

Move the world with us!

AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!

Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Overview

The Operations Agent Air is responsible for coordinating the day-to-day import/export of international air freight forwarding shipments into and out of the EU across all modes of international transportation based upon customer requests.

Responsibilities

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating to ensure the customer’s request is satisfied
• Prepare profitable quotations accurately
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner
• Coordinate the day-to-day import and/or export of products, including reviewing orders and documents
• Track and communicate all delays, damages, problems and work to resolve customer issues
• Responsible for all aspects of air international operations such as customer service, data entry of shipments, operations and billing
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification
• Identify and rectify if a shipment has deviated from its schedule
• Coordinate recovery/delivery schedules with various cartage agents and international partners
• Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met
• Ensure all shipments are properly billed within company guidelines and timelines
• Process and comply with all requirements listed by regulatory agencies
• Network with corresponding departments to ensure files are billed and posted prior to end of month
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable)
• Contribute actively to a healthy and secure work environment by reporting unsafe/ unsecure/ unhealthy conditions and possible improvements

Qualifications

• min. 2 years of experience as a Air Freight Forwarder
• Utilizes established procedures but decides action within task
• Must be able to perform in a fast pace / high volume work environment
• Attention to detail
• Problem Solving
• Fluent oral and written English and Polish is a must
• Strong PC skills (Windows, Microsoft Office applications) preferred
• Cargo Wise Software experience a plus
• ITAR, Dangerous Goods or TSA work experience / regulations

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full-service options, these include customs brokerage, warehouse management and all-round worry-free services.

What AIT Can Offer You

We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you'll enjoy:

• Access to an online learning library and regular training opportunities to support your professional growth
• Employee support programs focused on your well-being
• Five paid volunteer hours per year, giving you time to make a difference
• Exclusive employee discounts through Deel, adding extra perks to your everyday life