Specialist Customer Feedback (Fully Remote)

AUTODOC; United States; Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Professional growth opportunities

Job summary

AUTODOC in the United States is seeking a customer support professional fluent in English and Swedish to join our hybrid team. You will respond to feedback, resolve cases end-to-end, conduct outbound calls for escalations, and ensure SLA/KPI targets are met.

This role involves handling reviews across CRM, email, social media and app stores to maintain a positive online reputation. This position offers an international, collaborative environment with growth opportunities within a leading online

Qualifications

• Fluent in English and Swedish with strong written communication.
• Experience in customer support or complaint management.
• Analytical skills to identify root causes and resolve conflicts.

Responsibilities

• Maintain high customer satisfaction and manage online reputation.
• Handle reviews, complaints, and inquiries across CRM, email, social media, and app stores.
• Respond professionally to feedback and manage cases end-to-end.
• Conduct outbound calls for escalated cases and de-escalate tense conversations.
• Follow SLA and KPI requirements, maintaining productivity.

Skills

English & Swedish

Written communication

Customer support

Job description

• Maintain high customer satisfaction and manage online reputation.
• Handle reviews, complaints, and inquiries across CRM, email, social media, and app stores.

Key Responsibilities:

• Respond professionally to feedback and manage cases end-to-end.
• Conduct outbound calls for escalated cases and de-escalate tense conversations.
• Follow SLA and KPI requirements, maintaining productivity.

Qualifications:

• Fluent English and Swedish, with strong written communication.
• Experience in customer support or complaint management.
• Analytical skills to identify root causes and resolve conflicts.

What We Offer:

• Hybrid working model and professional growth opportunities.
• International dynamic environment with supportive teamwork.

AUTODOC

AUTODOC is Europe's leading online retailer for vehicle spare parts and accessories, founded in Berlin in 2008. With over 5,500 employees from 50 nations across 27 countries, the company values innovation, transformation, and a sense of belonging.