Customer Feedback Specialist - Hybrid & Global Growth

AUTODOC; United States; Ibrido; USD 52.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Professional growth opportunities

Descrizione del lavoro

AUTODOC in the United States is seeking a customer support professional fluent in English and Swedish to join our hybrid team. You will respond to feedback, resolve cases end-to-end, conduct outbound calls for escalations, and ensure SLA/KPI targets are met.

This role involves handling reviews across CRM, email, social media and app stores to maintain a positive online reputation. This position offers an international, collaborative environment with growth opportunities within a leading online

Competenze

• Fluent in English and Swedish with strong written communication.
• Experience in customer support or complaint management.
• Analytical skills to identify root causes and resolve conflicts.

Mansioni

• Maintain high customer satisfaction and manage online reputation.
• Handle reviews, complaints, and inquiries across CRM, email, social media, and app stores.
• Respond professionally to feedback and manage cases end-to-end.
• Conduct outbound calls for escalated cases and de-escalate tense conversations.
• Follow SLA and KPI requirements, maintaining productivity.

Conoscenze

English & Swedish

Written communication

Customer support

Descrizione del lavoro

AUTODOC in the United States is seeking a customer support professional fluent in English and Swedish to join our hybrid team. You will respond to feedback, resolve cases end-to-end, conduct outbound calls for escalations, and ensure SLA/KPI targets are met.

This role involves handling reviews across CRM, email, social media and app stores to maintain a positive online reputation. This position offers an international, collaborative environment with growth opportunities within a leading online