Dutch speaking Customer Support Operator for B2B clients

Autodoc; United States; Hybrid; USD 47,000 - 65,000; Full time

Benefits offered by this job

Meal Allowance

Healthcare Plan

Mental Wellbeing Program

Corporate discounts on car parts

Learning & Development access

Language courses

Job summary

AUTODOC, a leading European online auto parts platform, seeks a customer relations specialist to support corporate clients across channels. You will act as their trusted advisor, gather market feedback, and maintain clear communication on order status to enhance loyalty.

The role emphasizes relationship-building and cross-functional collaboration. Ideal candidates will be native Dutch speakers with English at B1, familiarity with automotive processes, and experience in interacting with clients.

Qualifications

• Native Dutch language required.
• English level B1.
• Strong knowledge of customer service processes.
• Experience working with clients (min 1 year).
• Automotive industry knowledge preferred.
• Ability to use spare parts catalogs TecDoc.

Responsibilities

• Be the go-to expert for corporate clients across chat, phone, and email.
• Gather feedback from clients to inform market insights.
• Keep clients updated on order status to boost loyalty.
• Build genuine partnerships and customer relationships.
• Make independent decisions on medium/high complexity issues with minimal supervision.
• Collaborate with marketing on surveys, needs research and proposal generation.

Skills

Dutch native

English B1

Customer service processes

Tools

TecDoc

PartLink

Job description

Описание:

Engineered in Berlin. Driving the Future of Europe. At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket. Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve. Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere. Come join us and impact the future of AUTODOC!

Задачи:

• Be the go - to expert for our corporate clients across chat, phone, and email - think of yourself as their trusted advisor on speed dial
• Gather valuable feedback from clients and become our eyes and ears in the market
• Keep clients in the loop about their order status and watch their loyalty (and satisfaction!) grow
• Build genuine partnerships with each customer - we're not just processing orders, we're building relationships
• Make smart, independent decisions on medium and high complexity matters and turn tricky situations into loyalty-building opportunities with minimal supervisor involvement
• Jump into working groups to help shape new functionality development and testing - your ideas matter here
• Collaborate with our marketing team on exciting initiatives like surveys, customer needs research, and proposal generation

Требования:

• You are native Dutch speaker and English B1
• Strong knowledge of the company's business processes in customer service
• Strong communication skills (at least 1 year of experience working with clients)
• Minimum knowledge of automotive industry
• Ability to use automobile spare parts catalogs (TecDoc)
• Ability to use special technical sites for spare parts selection (p.ex. partlink)

Additional Information

• Full time contract (40 hours a week) Monday-Saturday 8:00am - 20:00pm (CET), 8 hours rotational shift, 2 days a week days off
• Annual vacation of 25 working days and 1 additional day off on your birthday
• Day off on Municipality day and Carnaval
• Meal Allowance (8 euros per working day)
• Fidelidade Healthcare Plan (Comprehensive health coverage with the option to include your partner and children at discounted rates)
• Mental Wellbeing Program through the OpenUp platform
• AUTODOC corporate discount for purchasing car parts at special rates for personal use
• Exclusive retail discounts via our ‘Benefits at Work’ portal
• Learning & Development (over 650 courses on soft and hard skills on our e-learning platform)
• Free English and German language classes (after probation period)
• Flexible working hours and hybrid work

This job was posted on 15.10.2026, and is considering applications up to 6 weeks from this date.