Specialist - Customer Care

CSS; Sacramento (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Wesco’s Centralized Customer Care team in Sacramento is seeking a Specialist - Customer Care to help resolve tariff invoice discrepancies between purchase orders and supplier invoices, and to support Accounts Payable with resolution and offsetting transactions.

The role emphasizes research, collaboration with Sales, Operations, Inventory Management, and AP, and requires strong attention to detail, communication, and the ability to travel up to 25%.

Qualifications

• High School Diploma or equivalent required; Associate degree preferred.
• 1 year of related experience required; 3 years preferred.
• Experience with Oracle or other large financial systems preferred.
• Accounting knowledge is preferred, including basic financial statements and general ledger concepts.
• Strong Excel skills are preferred.
• Must manage time effectively and prioritize issues.
• Strong interpersonal and written/verbal communication skills.
• Able to work under pressure and maintain attention to detail.
• Proficient with MS Word and email.
• Willingness to travel up to 25%.

Responsibilities

• Research and resolve tariff invoice discrepancies with little supervision.
• Process offsetting transactions to ensure complete resolution (e.g., inventory cost adjustments).
• Serve as tariff resolution subject matter expert for Sales and Operations.
• Coordinate with Sales, Operations, Inventory Management, and Accounts Payable to resolve tariff issues.
• Organize and manage large volumes of discrepancies across multiple branches and escalate as needed.
• Support inventory transaction activities including scrap disposition, branch transfers, write-offs, and adjustments.

Skills

Attention to detail

Time management

Communication skills

Interpersonal skills

Ability to work under pressure

Travel readiness

Education

High School Diploma

Associate Degree preferred

Tools

Oracle

MS Excel

MS Word & Email

Job description

As a Specialist - Customer Care,you will be part of a specialized team within Wesco’s Centralized Customer Care organization focused specifically on supplier invoice resolution. You will assist with root cause discrepancies between purchase orders and a supplier’s invoices. You will support the Accounts Payable team on appropriate resolution and processing any offsetting transactions (including inventory and cost adjustments), largely self-directed within the framework of Wesco’s internal policy,and Customer Care’s standard operating procedures.

Responsibilities:

• Assist with research and resolution on tariff invoice discrepancies (variance between Wesco Purchase Order and Supplier Invoice) with little supervision
• Assist with resolution of discrepancies, and processing offsetting transactions (such as cost adjustments to inventory and historical corrections to customer billings) to ensure complete resolution
• Tariff resolution subject matter expert for the field (Sales and Operations)
• Provides support between Sales, Operations, Inventory Management, and Accounts Payable teams to research and resolve tariff issues and communicate resolution back to Accounts Payable team
• Effectively organizes and manages large volume of discrepancies across numerous branches, interfacing with employees in the field, and escalating timely to field management as necessary
• Serve as a key resource for inventory transaction support, managing activities such as scrap disposition, branch inventory transfers, write-offs, and inventory adjustments

Qualifications:

• High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 1 year of related experience required; 3 years preferred
• 1 year of Oracle or other large integrated financial system experience is preferred
• Accounting knowledge strongly preferred, including understanding of income statements, general ledger accounts, balance sheets, sales, and margin, etc. preferred
• Strong Microsoft Excel experience is preferred
• Time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel and e-mail
• Ability to travel up to 25%

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