Specialist - Customer Care

Wesco; United States; On-site; USD 50,000 - 75,000; Full time

Job summary

Wesco is seeking a Specialist - Customer Care to join the Centralized Customer Care team focused on supplier invoice resolution. You will research discrepancies between purchase orders and supplier invoices, assist with accounts payable resolutions, and perform offsetting transactions under Wesco policy.

The role requires strong Excel skills, accounting knowledge, and the ability to manage a high volume of discrepancies across branches. Travel up to 25% may be required.

Qualifications

• Experience communicating effectively with diverse teams.
• Strong numerical aptitude and understanding of financial statements.
• Ability to handle multiple tasks and priorities under pressure.

Responsibilities

• Research and resolve tariff invoice discrepancies with limited supervision.
• Support accounts payable by processing offsetting transactions and inventory adjustments.
• Act as a subject matter expert for tariff resolution across Sales, Operations and Finance.
• Coordinate with field staff to resolve issues and document resolutions.

Skills

Communication

Time management

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Excel

Oracle

Job description

As a Specialist - Customer Care, you will be part of a specialized team within Wesco's Centralized Customer Care organization focused specifically on supplier invoice resolution. You will assist with root cause discrepancies between purchase orders and a supplier's invoices. You will support the Accounts Payable team on appropriate resolution and processing any offsetting transactions (including inventory and cost adjustments), largely self-directed within the framework of Wesco's internal policy, and Customer Care's standard operating procedures.

Responsibilities:

• Assist with research and resolution on tariff invoice discrepancies (variance between Wesco Purchase Order and Supplier Invoice) with little supervision
• Assist with resolution of discrepancies, and processing offsetting transactions (such as cost adjustments to inventory and historical corrections to customer billings) to ensure complete resolution
• Tariff resolution subject matter expert for the field (Sales and Operations)
• Provides support between Sales, Operations, Inventory Management, and Accounts Payable teams to research and resolve tariff issues and communicate resolution back to Accounts Payable team
• Effectively organizes and manages large volume of discrepancies across numerous branches, interfacing with employees in the field, and escalating timely to field management as necessary
• Serve as a key resource for inventory transaction support, managing activities such as scrap disposition, branch inventory transfers, write-offs, and inventory adjustments

Qualifications:

• High School Degree or Equivalent required; Associates' Degree (U.S.)/College Diploma (Canada) preferred
• 1 year of related experience required; 3 years preferred
• 1 year of Oracle or other large integrated financial system experience is preferred
• Accounting knowledge strongly preferred, including understanding of income statements, general ledger accounts, balance sheets, sales, and margin, etc. preferred
• Strong Microsoft Excel experience is preferred
• Time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressureStrong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel and e-mail
• Ability to travel up to 25%

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