Specialist, Client Processing Representative II

Bny-5; Pittsburgh (Allegheny County); On-site; USD 65,000 - 85,000; Full time

Job summary

BNY is seeking a Specialist, Client Processing Representative II to join the Loans Enablement Operations team in Pittsburgh, PA. The role focuses on client service, transactional support, and enhancing processing systems for high value transactions.

Ideal candidates have a Bachelor's degree with 3–5 years of experience, brokerage processing and loan operations familiarity, plus strong communication and self-management skills.

Qualifications

• Bachelor’s degree or the equivalent combination of education and experience.
• 3-5 years of total work experience preferred.
• Experience in brokerage processing preferred.
• Prior loan operations experience in a financial service setting preferred.

Responsibilities

• Perform routine and non-routine client service and transactional support functions.
• Provide analytics and reporting services, working to improve and automate transaction processing systems.
• Advise organizational units/teams to ensure timely delivery of service or resolution of issues.
• Participate in product development, enhancement, and system testing to ensure accurate and efficient processing of high value transactions.

Skills

Detail oriented

Verbal communication

Written communication

Self-management

Microsoft Office

Brokerage processing

Loan operations experience

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Specialist, Client Processing Representative II

Pittsburgh, PA, United States

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

Job Description

We’re seeking a future team member for the role of Specialist, Client Processing Representative II to join our Loans Enablement Operations team. This role is located in Pittsburgh, PA.

In this role, you’ll make an impact in the following ways:

• Perform routine and non-routine client service and transactional support functions.
• Provide analytics and reporting services, working to improve and automate transaction processing systems.
• Advise organizational units/teams to ensure timely delivery of service or resolution of issues.
• Participate in product development, enhancement, and system testing to ensure accurate and efficient processing of high value transactions.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience.
• 3-5 years of total work experience preferred.
• Experience in brokerage processing preferred.
• Applicable local/regional licenses or certifications as required by the business.
• Prior loan operations experience in a financial service setting preferred
• Detail oriented
• Excellent verbal and written communication abilities
• Ability to self-manage, prioritize, and execute workload
• Familiarity with technical applications to include, but not limited to, Microsoft Office applications
• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

• Locations 500 Ross Street, Pittsburgh, PA, 15262, US