Vice President, Client Processing Manager

BNY; Pittsburgh (Allegheny County); Sur place; USD 180 000 - 230 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Benefits package

Paid time off

Résumé du poste

BNY is seeking a Vice President, Client Processing Manager to join the Conventional Trust Client Platform team in Pittsburgh. The role focuses on leading client service initiatives, strengthening client relationships, and guiding service strategies.

You will ensure regulatory compliance, collaborate across teams, and drive continuous improvements in client operations. Ideal candidates bring 7–12 years of experience, strong analytical and communication skills, and a deep understanding of client

Qualifications

• Bachelor’s degree in business, Finance, or a related field.
• Advanced degree or professional certification preferred.
• 7–12 years of experience preferred.
• Strong analytical and problem‑solving skills with the ability to interpret complex data.
• Excellent communication and interpersonal skills to build relationships with clients and internal teams.
• Proficiency in client service operations and a thorough understanding of industry regulations and standards.

Responsabilités

• Lead client service initiatives to enhance satisfaction and loyalty.
• Develop and maintain strong client relationships through regular communication.
• Develop and implement client service strategies leveraging industry best practices.
• Improve service delivery processes to boost satisfaction and efficiency.
• Ensure compliance with regulatory requirements and company policies.
• Collaborate with cross-functional teams to resolve client needs and issues.
• Provide expert guidance to internal teams and clients and foster continuous improvement.
• Analyze client feedback and operational data to inform decision-making.

Connaissances

Analytical skills

Communication skills

Problem-solving

Client relationship management

Cross-functional collaboration

Regulatory knowledge

Formation

Bachelor's degree in business/Finance or related field

Advanced degree or professional certification preferred

Description du poste

JOB DESCRIPTION

Vice President, Client Processing ManagerAt BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

JOB DESCRIPTION

Vice President, Client Processing ManagerAt BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Client Processing Manager to join our Conventional Trust Client Platform team. This role is located in Pittsburgh

In this role, you’ll make an impact in the following ways:

• Lead client service initiatives by leveraging in-depth industry knowledge and operational expertise to enhance client satisfaction and loyalty.
• Develop and maintain strong client relationships through regular communication and by addressing client inquiries and issues promptly and effectively.
• Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
• Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
• Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
• Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.
• Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement.
• Analyze client feedback and operational data to drive improvements and inform strategic decision-making.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in business, Finance, or a related field.
• Advanced degree or professional certification preferred.
• 7-12 years of experience preferred.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
• Proficiency in client service operations and a thorough understanding of industry regulations and standards.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a Few Of Our Recent Awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

ABOUT US

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

Our Benefits And Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

ABOUT THE TEAM

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.