Specialist, Client Operations II

BNY; Florida; Sur place; USD 60 000 - 75 000; Plein temps

Résumé du poste

BNY is seeking a detail-oriented professional to join our operations and client service team in New York. The role focuses on delivering an exceptional client experience through inquiry resolution, collateral processing, and client analysis while supporting day-to-day operations and specific account coverage.

You’ll also contribute to MIS reporting and collaborate on project work such as procedure updates, automation initiatives, and client profile maintenance, leveraging AI/digital tools to

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred.
• Experience in operations or client service in financial organization preferred.
• Project / detail oriented.
• Project work with AI / Digital tools.

Responsabilités

• Delivering an exceptional client experience to our client base through regular inquiry resolution, collateral processing activities, client analysis
• Support day to day operational work
• Support day to day client coverage for specific accounts
• Some MIS reporting, collaboration on projects such as procedure updates, automation projects, client profile maintenance

Connaissances

Operations experience

Client service

AI / Digital tools

Detail oriented

Project-oriented

Formation

Bachelor's degree

Description du poste

Job Description

• Delivering an exceptional client experience to our client base through regular inquiry resolution, collateral processing activities, client analysis
• Support day to day operational work
• Support day to day client coverage for specific accounts
• Some MIS reporting, collaboration on projects such as procedure updates, automation projects, client profile maintenance

In this role, you’ll make an impact in the following ways:

• Delivering an exceptional client experience to our client base through regular inquiry resolution, collateral processing activities, client analysis
• Support day to day operational work
• Support day to day client coverage for specific accounts
• Some MIS reporting, collaboration on projects such as procedure updates, automation projects, client profile maintenance

To be successful in this role, we’re seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred.
• Experience in operations or client service in financial organization preferred
• Project / detail oriented
• Project work with AI / Digital tools

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.