Specialist Account Executive (LPR)

Axon; Boston (MA); On-site; USD 67,500 - 108,000; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Fitness Programs

Emotional & Mental Wellness support

Snacks in the office

Job summary

Axon is seeking a Specialist Account Executive in Boston, MA to serve as the product expert for Automatic License Plate Recognition (ALPR). The role supports inside sales through high-impact demos, accurate quoting, and customer guidance. Applicants should be highly communicative, organized, and proficient with Salesforce. The position offers a competitive salary ranging from $67,500 to $108,000 USD, with benefits including paid time off and wellness support.

Qualifications

• 1+ years in a sales, pre-sales, or product specialist role, preferably inside sales.
• Extremely communicative, organized, and able to translate tech into customer value.
• Excellent written and verbal communication skills.

Responsibilities

• Be the product authority for ~40 East Small City inside sales reps.
• Deliver compelling product demos tailored to law enforcement use cases.
• Assist with quoting and pricing packages for product offerings.
• Join customer calls to address technical questions.
• Run enablement sessions for the sales team.
• Maintain demo environments and loaner gear.
• Log demo activities in CRM and ensure smooth handoffs.

Skills

Communicative

Organized

Product-savvy

Salesforce proficiency

Problem-solving

Time management

Strong facilitation skills

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Job description

Location: This role is based out of our Boston, MA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation.

Reports to: VP, Fixed Operations
Travel expectation: 25% for on-site demos, trainings, conferences, and roadshows (as needed)

Your Impact

As a Specialist Account Executive, you’ll be the go-to product expert for all things ALPR (Automatic License Plate Recognition)—centered on our groundbreaking camera solutions and its related software workflows. You’ll support the East Small City inside sales team (~40 reps) by delivering high-impact demos, helping scope and build accurate quotes, and answering customer questions so our reps can confidently close Outpost/Lightpost‑specific opportunities. Your work will directly accelerate pipeline velocity and deal quality for Axon’s ALPR product line.

What You’ll Do

• Be the product authority for ~40 East Small City inside sales reps—fielding questions on Outpost/Lightpost features, compatibilities, deployment models, pricing, warranty, and integrations with Axon software and broader public safety workflows.
• Deliver compelling product demos (phone/web and on-site) tailored to law-enforcement use cases—showing operational value, ROI, and how Outpost/Lightpost ALPR maps to mission outcomes (e.g., alerts, investigations, deterrence).
• Quote and scope support: Build or assist with BoMs, SKUs, and pricing packages; guide reps on services, bundles, accessories (e.g., mounts/installation/connectivity), and renewals; ensure quoting accuracy and completeness.
• Deal coaching: Join customer calls to address technical/product questions, de-risk objections, and recommend best-fit Outpost/Lightpost configurations and deployment approaches.
• Enablement & training: Run regular enablement sessions for the West Small City team; maintain demo scripts, quick-reference guides, and FAQs specific to Outpost/Lightpost.
• Partner coordination: Liaise with internal Product/Marketing and relevant ALPR ecosystem partners (as applicable) to stay current on releases, certifications, programs, and roadmaps.
• Asset & demo kit management: Maintain demo environments and loaner gear; coordinate POCs/pilots and post-demo follow-ups to drive conversion.
• CRM & process excellence: Log demo/quote activities in Salesforce; maintain opportunity notes, next steps, and ensure smooth handoffs to closing reps and post-sale teams.
• Voice of the customer: Capture product feedback and common requests; funnel insights to Product and Ops to improve our Outpost/Lightpost portfolio and sales motion.
• Industry readiness: Attend trainings to deepen expertise in public safety ALPR operations, policies, privacy, and best practices.

What You Bring

• Must-have: Extremely communicative, highly organized, and product-savvy with a knack for translating complex tech into clear customer value.
• Bachelor’s degree or equivalent applicable experience.
• 1+ years in a sales, pre-sales, sales engineering, or product specialist role (inside sales environment preferred).
• Salesforce (or equivalent CRM) proficiency; comfort with quoting/CPQ tools.
• Proficiency with Microsoft Word, PowerPoint, Excel, and Outlook.
• Strong facilitation and demo skills over phone/web; polished written and verbal communication.
• Excellent time management; able to multi-task across multiple reps and opportunities.
• Problem-solving and creative thinking in a fast-paced, self-directed environment.
• Nice to have: Familiarity with ALPR/fixed-camera deployments, public safety use cases, and the Axon ecosystem; comfort discussing data retention/privacy considerations and investigative workflows.

How You’ll Be Measured

• Demo volume and quality (attendance, engagement, next-step creation).
• Quote-assist turnaround time and accuracy (rework rate, win rate influence).
• Pipeline influence for Outpost/Lightpost opportunities (stage progression, cycle time).
• Rep satisfaction and enablement outcomes (training attendance, CSAT/feedback).

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• And yes, we have snacks in our offices

Axon is a total compensation company. Base pay ranges from $67,500 to $108,000 USD and is determined by multiple factors including role, experience, and location. Benefits vary by location and other factors. For details, visit the Axon careers site.

Axon is an equal opportunity employer. We value diverse perspectives and are committed to creating an inclusive environment for all applicants.