Special Testing Services Coordinator

Quest Diagnostics; San Juan Capistrano (CA); On-site; Full time

Job summary

A leading healthcare company is seeking a Special Testing Services Coordinator in San Juan Capistrano, CA. The role involves managing documentation for testing, coordinating with payers, and ensuring compliance with regulatory requirements. Candidates should possess strong problem-solving and communication skills, along with a Bachelor's degree. The position offers a competitive pay range and comprehensive benefits.

Benefits

Medical, supplemental health, dental & vision

Annual health assessment program

Mental health program

Vacation and Health/Flex Time

401(k) with company match

Employee stock purchase plan

Life and disability insurance

Education assistance

Career advancement opportunities

Qualifications

• Demonstrated experience utilizing strong independent problem-solving skills.
• Medical Billing experience preferred.

Responsibilities

• Handles client inquiries regarding documentation needs from insurance plans.
• Coordinates testing while obtaining proper documentation.
• Documents reporting or call history in the patient file.

Skills

Problem Solving

Communication

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Overview

Special Testing Services Coordinator - San Juan Capistrano, CA - Monday to Friday 8:00AM-4:30PMObtains and manages any required documentation as required by state or other regulatory entities for designated testing. Required to determine preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans,payersand other governing sources. Handles all payer, physician and patient contact received by telephone and in writing.Troubleshoots both complex medical/technical compliance and routine requests.Deals with the coordination and review of laboratory testing and billing processes. Collaborates with otherthird-partypartners as needed.

Pay Range: $26.52 - $39.78 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Handles all client inquiries regarding preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans,payersand other governing sources.
• Coordinates testing in parallel to obtaining proper documentation to comply with all payer requirements.
• Documents reporting or call history in the patient file and maintains appropriate records.
• Uses established protocolsfor reporting client concerns.
• May provide technical training to new hires and coach less experienced staff.
• Recognizes quality service issues and provides feedback to appropriate personnel on opportunities for improvement.
• May assist Manager in the delegation of work.
• Has ongoing responsibility for maximizing department quality and productivity by monitoring service levels and minimizing abandoned calls.
• Other duties as required.

Qualifications

QUALIFICATIONS

Required WorkExperience:

Demonstrated experience utilizing strong independentproblem-solvingskills.

Preferred Work Experience:

Medical Billing experience.

Physical and Mental Requirements:

N/A

Knowledge:

• Requires knowledge of the billing and laboratory testing operations.
• Strong understanding of medical terminology required.

Skills:

• Must have strong communication skills.
• Proficiency with Microsoft Office products required (Excel, Word,Powerpoint, etc.)
• Ability to handle complex processes
• Must exhibit comfortable interaction with technical staff including laboratory managers,Medicalleaders, and other technical personnel.

EDUCATION Bachelor’s Degree(Required)LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.2025-87139

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.