Employee Services Coordinator - Remote (Full Time)

Lensa; United States; Remote; Full time

Job summary

A leading company in the career services sector is seeking an Employee Services Coordinator for a fully remote position. The role involves auditing tuition reimbursement applications and requires strong customer service skills. Ideal candidates will have a keen eye for detail and the ability to manage multiple clients efficiently.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability insurance

Paid holidays and sick time

Vacation time based on full-time schedule

Qualifications

• Minimum 2 years of customer service experience.
• Auditing experience preferred.
• High level of computer proficiency.

Responsibilities

• Audit and process tuition reimbursement applications.
• Ensure policy compliance for corporate clients.
• Manage CRM processing of cases and help tickets.

Skills

Customer service

Attention to detail

Interpersonal skills

Communication skills

Education

BS/BA degree

Job description

Employee Services Coordinator - Remote (Full Time)

Employee Services Coordinator - Remote (Full Time)

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Bright Horizons, is seeking professionals. Apply via Lensa today!

Would you like a long term career with a company that has consistently been honored as one of FORTUNE Magazines “100 Best Companies to Work For”? Do you have excellent customer services skills and a keen eye for detail? If so, our full-time opening for an Employee Services Coordinator may be for you!

As one of our Employee Services Coordinators , you will be responsible for auditing and processing tuition reimbursement applications for our valued EdAssist clients. Our ideal candidate will be highly motivated, a self-starter (as this is a fully remote position), and will be able to manage multiple clients with relative ease.

This is a Remote position available in the United States. This is a full time role. The hours are from 10am - 7pm EST (with 1 hour unpaid lunch).

What You Will Be Doing

• Act as an independent reviewer to ensure policy compliance.
• Follow the tuition policy of all our corporate clients.
• Proof grades and receipts against submissions and client requirements.
• Ensure appropriate tuition discount is applied to invoices prior to submission for payment.
• CRM Processing of Cases and Help tickets submitted by employees.
  
  

Minimum Qualifications

• A minimum 2 years of customer service.
  
  

Preferred Qualifications

• Auditing experience and a BS/BA degree preferred.
• High level of computer proficiency is essential.
• Must possess strong interpersonal, as well as verbal and written communication skills.
• Strong attention to detail.
• Proven ability to learn and utilize proprietary software and reporting tools.
• Ability to work in a fast-paced and highly dynamic environment.
  
  

Compensation

The hourly rate for this position is between $18.00-$20.00 hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
  
  

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Deadline To Apply

This posting is anticipated to remain open until 5/18/25.

Compensation: $18.00 / hour

Life At Bright Horizons

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us .

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights (https://www.eeoc.gov/poster#:~:text=For%20printing%20/%20posting%20in%20the%20workplace) , Family and Medical Leave Act (FMLA) (https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf) and Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf) .

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [e-mail] . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  IT Services and IT Consulting

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