Special Services Representative- WI

Verida Inc; Villa Rica (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Verida Inc. in Madison, WI is seeking a Special Services Representative to ensure that members requiring recurring transportation receive courteous and professional customer service.

You will schedule standing orders and demand trips using the NET InSight transportation management system, verify insurance, and coordinate with clinical staff. The role requires strong data entry, attention to HIPAA, and the ability to work in a busy environment, on-site at Madison facilities.

Qualifications

• Basic computer and typing skills.
• Able to work in a busy environment.
• Able to work independently or with a team.

Responsibilities

• Assist members efficiently and in a timely manner with a courteous attitude.
• Assist members with all transportation concerns.
• Maintain accurately entered data.
• Adhere to HIPAA guidelines regarding member confidentiality.
• Maintain an acceptable attendance and tardiness record.
• Schedule standing orders and demand trips using NET InSight TMS.
• Schedule subscription trips to providers according to roster.
• Maintain professionalism when dealing with medical facilities.
• Provide paperwork to clinical staff, providers, and members to maintain communication.
• Insurance verification for dialysis and nursing home patients.
• Retrieve messages from the call center for daily appointments.
• Assist dispatchers in writing up send-backs.
• Check member files for accuracy in the system.
• Process monthly recertification and attendance verification reports.

Skills

Typing skills

Computer skills

Teamwork

Independent work

Tools

NET InSight transportation management system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Special Services Representative- WI

Full Time Admin Support Worker Villa Rica, GA, US

15 days ago Requisition ID: 2512

LOCATION:ON-SITE IN MADISON, WI

POSITION CONTINGENT UPON AWARD OF CONTRACT

SUMMARY: This position is responsible for ensuring that members who require re-occurring transportation receive courteous and professional customer service.

ESSENTIAL FUNCTIONS

• Assist members efficiently and in a timely manner by projecting a polite, courteous and professional attitude at all times.
• Assist members with all transportation concerns.
• Maintain accurately entered data.
• Adhere to HIPAA guidelines regarding member confidentiality.
• Maintain an acceptable attendance and tardiness record.
• Schedule standing orders and demand trips using the NET InSight® transportation management system.
• Schedule subscription trips to providers according to the Provider Assignment roster
• Maintain professionalism when dealing with medical facilities.
• Provide clinical staff, member providers, and members with the necessary paperwork to maintain clear communication.
• Insurance verification for both dialysis and nursing home patients.
• Retrieve messages from the call center for daily appointments.
• Assist dispatchers in writing up send-backs.
• Check member files for accuracy in the system.
• Process monthly recertification and attendance verification reports.

QUALIFICATIONS REQUIRED

• Basic computer and typing skills.
• Able to work in a busy environment.
• Able to work independently or with a team.