After-Hours Dispatcher - WI

Southeastrans, Inc.; Villa Rica (GA); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Southeastrans, Inc. is seeking an After-Hours Dispatcher to handle on-site operations in Madison, WI. This role requires efficient telephone communication, trip planning, and coordination with providers to ensure timely service.

The position emphasizes accurate data entry, routing, and maintaining professional interactions with customers, vendors, and colleagues while supporting daily dispatch activities.

Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos.

Responsabilités

• Answers phones for Medicaid-eligible requests for non-emergency discharges, ride requests and dispatch estimated time of arrivals.
• Places orders in the computer system.
• Provides information for providers, along with projected service times.
• Transfer calls to appropriate regional team members.
• Identifies, researches, and resolves issues using the computer system.
• Follows-up on customer inquiries not immediately resolved.
• Completes call logs and reports.
• Organize, plan and optimize daily trip route assignments in a cost-effective and efficient manner.
• Provides support to other company departments and offices regarding trip assignments.
• Ensures short and long-range planning is performed to identify trips that require eligibility verification.
• Answers telephones, handle calls, routes to appropriate individual or takes messages.
• Follows company policies and procedures
• Performs other duties as assigned.

Connaissances

Phone support

Scheduling

Customer service

Computer literacy

Adaptability

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

After-Hours Dispatcher - WI

LOCATION: ON-SITE IN MADISON, WI

POSITION CONTINGENT UPON AWARD OF CONTRACT

SUMMARY:Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction.

ESSENTIAL FUNCTIONS

• Answers phones for Medicaid-eligible requests for non-emergency discharges, ride requests and dispatch estimated time of arrivals.
• Places orders in the computer system.
• Provides information for providers, along with projected service times.
• Transfer calls to appropriate regional team members.
• Identifies, researches, and resolves issues using the computer system.
• Follows-up on customer inquiries not immediately resolved.
• Completes call logs and reports.
• Organize, plan and optimize daily trip route assignments in a cost-effective and efficient manner.
• Provides support to other company departments and offices regarding trip assignments.
• Ensures short and long-range planning is performed to identify trips that require eligibility verification.
• Answers telephones, handle calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner.
• Follows company policies and procedures
• Performs other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to analyze schedules and assign resources appropriately, efficiently and cost-effectively.
• Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks.
• Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
• Computer literate with the ability to learn customer service software applications.
• Work requires a willingness to work a flexible schedule.