Customer Service Team Lead - WI

Southeastrans, Inc.; Villa Rica (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Southeastrans, Inc. is seeking a Full Time Admin Support Worker for an on-site role in Villa Rica, GA. The position supports call center supervision and aims to maintain smooth operations across shifts in a fast-paced environment.

You will monitor processes, train teammates, manage shift schedules, and ensure quality and safety. A flexible schedule including days, nights, holidays, and weekends is required.

Qualifications

• Strong reading, writing, and arithmetic skills.
• Computer literate with the ability to learn customer service software applications.
• Duties require professional verbal and written communication skills.
• Ability to type 30 wpm.
• Willingness to work a flexible schedule including days, nights, holidays and weekends.

Responsibilities

• Assist the Supervisor in call center operation and ensure smooth call center operations during shift.
• Monitor operation in accordance with policies and procedures.
• Train and coach team members with the supervisor.
• Manage shift schedule, workstation assignments and rotations with supervisor.
• Coordinate production starts, shutdowns, and changeovers with supervisor.
• Meet shift goals and ensure quality control.
• Operate within SOPs and communicate with Supervisor.
• Maintain a clean and safe work environment.
• Complete shift paperwork and assist in assigned department.

Skills

Reading

Writing

Arithmetic

Computer literacy

Verbal and written communication

Typing 30 wpm

Flexible scheduling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Admin Support Worker Villa Rica, GA, US

LOCATION

ON-SITE IN MADISON, WI

POSITION CONTINGENT UPON AWARD OF CONTRACT

SUMMARY

Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift.

ESSENTIAL FUNCTIONS

• Monitor the operation in accordance with policies and procedures.
• Train and coach team members in conjunction with supervisor.
• Responsible for shift schedule to include, work station assignments/rotations with supervisor.
• Coordinate production startups, shutdowns, and changeovers with supervisor.
• Responsible to meet shift goals.
• Responsible for quality control.
• Make adjustments as necessary during shift to maintain compliance within specifications.
• Operate within standard operating procedures (SOPs).
• Communicate with Supervisor.
• Ensure a clean and safe work environment.
• Complete shift paperwork.
• Assist in assigned department as necessary.
• Other duties as assigned.

QUALIFICATIONS REQUIRED

• Strongreading, writing, and arithmetic skills required.
• Computer literate with the ability to learn customer service software applications.
• Duties require professional verbal and written communication skills
• Ability to type 30 wpm.
• Work requires willingness to work a flexible schedule including days, nights, holidays and weekends.