Dispatcher - WI

Verida Inc; Villa Rica (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Verida Inc. is seeking a Dispatcher for on-site work in Madison, WI. The role involves answering phones for discharge orders and ride requests, dispatching trips, and providing information to providers while maintaining professional service standards.

Responsibilities include entering orders, routing trips, resolving issues, and coordinating with internal departments to ensure timely service and customer satisfaction. Flexible scheduling may be required as part of operations.

Qualifications

• Ability to read and interpret simple instructions, memos, and schedules.
• Ability to analyze schedules and allocate resources efficiently and cost-effectively.
• Strong organizational skills and attention to detail.
• Ability to work with internal departments and external providers.
• Computer literate and able to learn new software quickly.
• Willingness to work a flexible schedule.

Responsibilities

• Answer phones for discharge orders, ride requests, and inquiries.
• Dispatch and schedule trips, and estimate arrival times.
• Enter orders in computer system and maintain logs.
• Provide information to providers and route calls to regional teams.
• Research and resolve issues using computer systems and records.
• Follow up on unresolved customer inquiries and document outcomes.
• Coordinate daily trip routes in a cost-efficient, practical manner.
• Support other departments with trip assignments and data entry.
• Ensure planning accounts for eligibility verification where needed.
• Maintain professional and courteous communication with customers, vendors, and staff.

Skills

Reading comprehension

Scheduling analysis

Organizational skills

Collaborative work

Computer literacy

Customer service software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher - WI

Full Time Admin Support Worker Villa Rica, GA, US

15 days ago Requisition ID: 2510

LOCATION:ON-SITE IN MADISON, WI

POSITION CONTINGENT UPON AWARD OF CONTRACT

SUMMARY: Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction.

ESSENTIAL FUNCTIONS:

• Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals.
• Places orders in computer system.
• Provides information for provider, along with projected service times.
• Transfers calls to appropriate regional team members.
• Identifies, researches, and resolves issues using the computer system.
• Follows-up on customer inquires not immediately resolved.
• Completes call logs and reports.
• Organizes, plans, and optimizes daily trip route assignments in a cost effective and efficient manner.
• Provides support to other company departments and offices regarding trip assignment.
• Ensures short and long range planning is performed to identify trips that require eligibility verification.
• Answers telephones, handles calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner.
• Follows company policies and procedures
• Performs other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to analyze schedules and assign resources appropriately, efficiently and cost effectively.
• Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks.
• Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
• Computer literate with the ability to learn customer service software applications.
• Work requires willingness to work a flexible schedule.