Special Projects Coordinator

C2 GPS- Lower Rio Grande Workforce; McAllen (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Wellness Reimbursement

Paid Time Off

401(K) with Employer Match

Dental

Vision

Job summary

C2 GPS- Lower Rio Grande Workforce is seeking a Special Projects Coordinator to analyze programs, resolve customer issues, and serve as a liaison to community groups and regulatory agencies.

Responsibilities include managing program budgets, evaluating outcomes, and developing improvements in service delivery. Strong communication, planning, and relationship-building skills are essential, with bilingual English/Spanish preferred.

Qualifications

• High School Diploma or GED required; an associate or undergraduate degree is strongly preferred.
• Two years of relevant experience is preferred; additional related work may be considered in lieu of education.
• Valid driver’s license with a clean driving record and ability to relocate within the service area.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Investigates and resolves customer disputes and discusses with management to improve customer relations.
• Researches, analyzes, and coordinates special programs, grants, contracts; ensures regulatory compliance.
• Participates in development and administration of program budgets and evaluates outcomes.
• Analyzes service delivery and recommends improvements; serves as liaison to community groups and agencies.
• Plans and conducts community events; performs other duties as assigned.

Skills

Workforce development

Economic development

Business intelligence

Project management

Management techniques

Word processing

Spreadsheets

Technology skills

Community knowledge

Customer service

Problem solving

Organizational skills

Attention to detail

Verbal communication

Written communication

Stakeholder relationships

Strategy development

Education

High School Diploma or GED

Associate/Undergraduate degree preferred

Two years of relevant experience preferred

Valid driver's license

Relocation within service area

Bilingual English and Spanish preferred

Job description

JOB SUMMARY

The Special Projects Coordinator solves customer issues, analyzes programs, and services, and provides recommendations for improvements while serving as the liaison to community groups and regulatory agencies.

ESSENTIAL FUNCTIONS

• Investigates and resolves causes of customer disputes, facilitates resolution to complaints/concerns and discusses with management to improve customer relations.
• Researches, analyzes, implements, coordinates, promotes, and evaluates special programs/grants/contracts and confirms the process adheres to regulatory compliance requirements.
• Participates in the development and administration of program/grants/contract’s budget.
• Analyzes and recommends program and service delivery improvements.
• Serves as consumer and regulatory liaison and conducts community events.
• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

• Knowledge of workforce development, economic development, business intelligence and trends, and project management.
• Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Knowledge of the communities being served and understanding local needs and resources.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• Associate’s or Undergraduate degree in a relevant field of study strongly preferred.
• (2) years of relevant experience preferred.
• Additional relevant work experience may be considered in lieu of required education.
• Valid driver’s license with good driving record.
• Ability to relocate within the service delivery area.
• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS

• Health Insurance (with no-cost options for employee-only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match up to 6% of individual contributions
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.

Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.