Program Support Specialist

C2 GPS—West Central Texas; Abilene (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Wellness Reimbursement

Generous Paid Time Off

Paid Parental Leave

401(K) with 100% Employer Match

Dental

Vision

Life Insurance

Short and Long Term Disability

Pet Insurance

Job summary

A dynamic workforce services organization in Texas is looking for a Program Support Specialist to provide operational and technical support to workforce staff and customers. The role requires a high school diploma, exceptional customer service skills, and knowledge of workforce development. Responsibilities include monitoring customer participation and improving services to address labor market needs. Benefits include health insurance, generous paid time off, and a 401(K) with employer match. Join a passionate team dedicated to making a difference.

Qualifications

• 1 year of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Provides operational support to workforce center staff.
• Monitors customer communications and participation.
• Participates in customer hearings and submits documentation.
• Improves workforce services to meet labor market needs.

Skills

Knowledge of workforce development

Exceptional customer service

Excellent verbal and written communication skills

Problem-solving and critical thinking

Education

High School Diploma or GED

Tools

Word processing

Spreadsheets

Job description

JOB SUMMARY

The Program Support Specialist supports the mission of C2 GPS by providing operational support to the workforce center staff and provides technical support for workforce customers.

ESSENTIAL FUNCTIONS

• Reviews and examines compliance reports to ensure alignment with program requirements.
• Monitors contacts and communications with customers. Coordinates required participation hours for customers and files documentation in the customer’s original case file.
• Participates in customer hearings and submits relevant documentation to appropriate parties.
• Seeks out new ways to improve workforce services to meet labor market needs.
• Performs other related duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of workforce development.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills, to include documentation.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• Valid driver’s license and proof of insurance with safe driving record.
• One year of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPANY OVERVIEW

C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers.

At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference.

Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work.

Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!

• Health Insurance (with low-cost options for employee-only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match of up to 6% of individual contributions
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.

Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.