Workforce Center Supervisor

C2 GPS- Tarrant County; Fort Worth (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Wellness Reimbursement

Generous Paid Time Off

Paid Parental Leave

401(K) with 100% Employer Match up to

Job summary

C2 Global Professional Services, LLC in Fort Worth, TX seeks a Workforce Center Supervisor to manage daily operations of the workforce center and ensure compliance with program requirements. You will allocate staff, monitor customer flow, and drive service delivery to meet performance benchmarks.

The role requires an associates or undergraduate degree, plus three years of relevant experience including supervisory work; bilingual English/Spanish is strongly preferred.

Qualifications

• Associates or Undergraduate degree in a relevant field of study.
• Three years of relevant experience, including at least one year in a supervisory role.
• Valid driver’s license and proof of insurance with good driving record.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Manages the daily operations of the Workforce Center and related workforce programs.
• Informs Manager of customer flow and recommends allocation of staff to ensure appropriate and timely provision of services.
• Analyzes performance data to provide process and service delivery improvements to meet performance measures and benchmarks.
• Assess staff for professional development and provides training to achieve high standards of customer service.
• Performs other related duties as assigned.

Skills

Workforce development

Project management

Customer service

Communication

Data analysis

Staff supervision

Problem solving

Time management

Interpersonal skills

Strategic thinking

Education

Associates or Undergraduate degree in a relevant field of study

Three years of relevant experience including supervisory experience

Job description

JOB SUMMARY

The Workforce Center Supervisor (WCS) oversees the workforce activities of the workforce center while ensuring compliance with workforce program requirements. The WCS is responsible for the appropriate use of workforce resources and materials for the benefit of the customers.

ESSENTIAL FUNCTIONS

• Manages the daily operations of the Workforce Center and related workforce programs.
• Informs Manager of customer flow and recommends allocation of staff to ensure appropriate and timely provision of services.
• Analyzes performance data to provide process and service delivery improvements to meet performance measures and benchmarks.
• Assess staff for professional development and provides training to achieve high standards of customer service.
• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

• Knowledge of workforce development, economic development, business intelligence and trends, and project management.
• Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
• Knowledge of effective case management and counseling.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Can effectively handle or resolve stressful or challenging situations with difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
• Excellent problem‑solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Ability to analyze and interpret information and data and provide relevant feedback for action.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE

• Associates or Undergraduate degree in a relevant field of study required.
• Three (3) years of relevant experience, to include one (1) year of supervisory experience.
• Additional relevant experience may be considered in lieu of required education.
• Valid driver’s license and proof of insurance with good driving record.
• Ability to relocate within the service delivery area.
• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS

• Health Insurance (with no-cost options for employee-only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match of up to 6% of individual contributions
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.

Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.