Spare Parts Specialist: SAP & Customer Support

GLASTON AMERICA, INC; Cherry Hill Township (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Glaston America, Inc. seeks a Spare Parts Associate to deliver responsive customer support through the spare parts order cycle. You will research parts, prepare quotations, enter and monitor orders in SAP, and coordinate with engineering, purchasing, warehouse, and suppliers to resolve issues.

You will identify part requirements from records and tech docs, maintain order data, and keep customers informed on delivery and changes while helping with inventory and administrative tasks as needed.

Qualifications

• High school diploma or GED required; an associate degree in business, logistics, or a technical field is a plus.
• One to two years of experience in technical parts sales or spare parts support is required.
• Experience coordinating across customer service, sales, purchasing, engineering, warehouse, and finance functions is a plus.

Responsibilities

• Manage spare parts requests from inquiry through shipment, confirming part identification, pricing, availability, lead times, order accuracy, and follow-up with customers.
• Research equipment records, serial numbers, BOMs, manuals, drawings, and prior orders to identify accurate spare part requirements.
• Prepare quotations, enter orders in SAP, and maintain accurate customer, equipment, pricing, and order information.
• Provide timely support to customers and internal engineers by clarifying requests and coordinating follow-up through resolution.
• Cross-reference and source parts from approved local suppliers when standard items are unavailable.
• Monitor open quotations, sales orders, backorders, and delivery commitments; communicate status changes proactively.
• Coordinate with engineering, purchasing, warehouse, finance, and suppliers to resolve discrepancies, returns, backorders, and urgent requirements.
• Develop and maintain knowledge of product offerings, equipment configurations, and common components.

Skills

Customer service

Problem-solving

Attention to detail

Verbal communication

Written communication

SAP

Microsoft Office

Inventory management

Part numbers research

Engineering coordination

Education

High school diploma or GED

Associate degree in business, logistics, or technical field (plus)

Tools

SAP

Microsoft Office

Job description

Glaston America, Inc. seeks a Spare Parts Associate to deliver responsive customer support through the spare parts order cycle. You will research parts, prepare quotations, enter and monitor orders in SAP, and coordinate with engineering, purchasing, warehouse, and suppliers to resolve issues.

You will identify part requirements from records and tech docs, maintain order data, and keep customers informed on delivery and changes while helping with inventory and administrative tasks as needed.