Spare Parts Solutions Specialist (SAP & Customer Focus)

SKAN; Raleigh (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Excellent base salary with potential 1

Bonus opportunity

Major medical, dental and vision for员工

Job summary

SKAN US, Inc. in Raleigh, NC is seeking a Spare Parts Technical Specialist to join our onsite team.

You will prepare quotations for spare parts, manage order dispatch, and proactively engage customers to improve satisfaction and identify new sales opportunities. The role requires familiarity with SAP material management and sales transactions, combined with a proactive, energetic approach and strong communication skills.

Qualifications

• First experience in dealing directly with customers.
• Experience in dealing with SAP material management & sales transactions.
• Interested in technical problems.
• High energy and self-motivation.
• Effective written and verbal communication skills.

Responsibilities

• Preparation of quotations for spare parts based on customer requests.
• Prioritization and initiation of the dispatch of spare parts orders.
• Proactive contact with customers, to query and increase satisfaction as well as to generate possible sales opportunities.
• Identification of stock materials and definition of safety stocks for these stock items based on expected sales.
• Promote contracts for spare parts packages.
• Regular availability check of poorly available spare parts and active exchange with other departments to prioritize the use of these parts.

Skills

Customer service

Technical troubleshooting

Communication skills

Sales awareness

Self-motivation

Tools

SAP MM

Job description

SKAN US, Inc. in Raleigh, NC is seeking a Spare Parts Technical Specialist to join our onsite team.

You will prepare quotations for spare parts, manage order dispatch, and proactively engage customers to improve satisfaction and identify new sales opportunities. The role requires familiarity with SAP material management and sales transactions, combined with a proactive, energetic approach and strong communication skills.