Spare Parts & Customer Care Specialist

JBT MAREL CORPORATION; Apex (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

JBT Marel is seeking a detail-oriented Customer Care & Spare Parts Specialist to support our North America Spare Parts business. You will process orders, prepare estimates, answer questions, and coordinate with internal teams to ensure timely delivery.

The role emphasizes customer relationships, accuracy, and proactive communication. The ideal candidate is organized, able to manage multiple priorities, and able to provide timely updates on orders and estimates.

Qualifications

• Experience in customer service, order entry, sales support, manufacturing, or spare parts coordination preferred.
• Strong communication and customer service skills to work with customers and internal teams.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple requests, prioritize tasks, and meet deadlines.
• Problem-solving skills and sound decisions within established guidelines.
• Proficiency with Microsoft Office, especially Excel.
• ERP/CRM experience; Salesforce or SL9 a plus.
• Ability to learn new systems and work independently with moderate supervision.

Responsibilities

• Process customer purchase orders and prepare accurate spare parts estimates and quotations.
• Respond to inquiries on pricing, availability, order status, and delivery dates.
• Follow up on estimates and orders to support sales and satisfaction.
• Maintain accurate customer records and case documentation in Salesforce and SL9.
• Coordinate with Purchasing, Warehouse, and other departments to fulfill orders.

Skills

Customer service

Communication

Organizational

Problem solving

Tools

Salesforce

SL9

Excel

Job description

JBT Marel is seeking a detail-oriented Customer Care & Spare Parts Specialist to support our North America Spare Parts business. You will process orders, prepare estimates, answer questions, and coordinate with internal teams to ensure timely delivery.

The role emphasizes customer relationships, accuracy, and proactive communication. The ideal candidate is organized, able to manage multiple priorities, and able to provide timely updates on orders and estimates.