Customer Support Coordinator

Wenger LLC; Sabetha (KS); On-site; USD 52,000 - 72,000; Full time

Job summary

Wenger LLC in Sabetha, Kansas seeks a Customer Support Coordinator to build strong customer relationships and drive aftermarket sales across regions.

You will work with service technicians, parts sales, order fulfillment, and marketing to identify opportunities, promote equipment and technology solutions, and support customer success.

Qualifications

• Advanced computer skills including MS Outlook, ProE, Visual, SharePoint and CRM.
• Solid problem solving skills and attention to detail.
• Ability to work in a team environment.
• Ability to understand and effectively communicate in the English language.
• High School diploma

Responsibilities

• Cultivate relationships by building customer partnership with Wenger.
• Develop and execute Aftermarket Sales strategy by market region.
• Collaborate with Service Technicians and Order Fulfillment to develop key contacts for new installs.
• Promotes current and new technology – hardware, software, ancillary equipment.
• Communicates directly with responsible client points of contact.
• Analyze current revenue vs. potential revenue on a per client basis.
• Must be familiar with standard concepts, practices and procedures relating to extrusion process and related technologies.
• Relies on experience and judgment to plan and accomplish goals to perform a variety of tasks.
• Customer quote follow up, clarity, and liaison with Part Sales team to answer client questions.
• Assists Parts Sales to ensure customer’s orders are filled accurately and timely.
• Customer Visits: sets up customer visits audit equipment and evaluate technological advances beneficial to customer. Analyzes the customer’s processes to avoid potential future problems and identify areas where a paid service trip is applicable.
• Customer site visits: Aftermarket sales and courtesy visits to customer sites to evaluate solutions, cultivate relationships, and market aftermarket solutions.
• Collaborate with Marketing Department to develop and execute aftermarket sales marketing plan.

Skills

Problem solving

Attention to detail

Teamwork

English language communication

Education

High School diploma

Tools

MS Outlook

ProE

Visual

SharePoint

CRM

Job description

The Customer Support Coordinator is responsible for building strong customer relationships and driving aftermarket sales growth within assigned regions. This role works closely with customers, service technicians, parts sales, order fulfillment, and marketing teams to identify opportunities, promote equipment and technology solutions, and support customer success. The position evaluates equipment and processes, follows up on quotes, and helps ensure accurate and timely order fulfillment.

Key Responsibilities

• Cultivate relationships by building customer partnership with Wenger.
• Develop and execute Aftermarket Sales strategy by market region.
• Collaborate with Service Technicians and Order Fulfillment to develop key contacts for new installs.
• Promotes current and new technology – hardware, software, ancillary equipment.
• Communicates directly with responsible client points of contact.
• Analyze current revenue vs. potential revenue on a per client basis.
• Must be familiar with standard concepts, practices and procedures relating to extrusion process and related technologies.
• Relies on experience and judgment to plan and accomplish goals to perform a variety of tasks.
• Customer quote follow up, clarity, and liaison with Part Sales team to answer client questions.
• Assists Parts Sales to ensure customer’s orders are filled accurately and timely.
• Customer Visits: sets up customer visits audit equipment and evaluate technological advances beneficial to customer. Analyzes the customer’s processes to avoid potential future problems and identify areas where a paid service trip is applicable.
• Customer site visits: Aftermarket sales and courtesy visits to customer sites to evaluate solutions, cultivate relationships, and market aftermarket solutions.
• Collaborate with Marketing Department to develop and execute aftermarket sales marketing plan.

Qualifications

• Advanced computer skills including MS Outlook, ProE, Visual, SharePoint and CRM.
• Solid problem solving skills and attention to detail.
• Ability to work in a team environment.
• Ability to understand and effectively communicate in the English language.
• High School diploma

Welcome to our temporary careers site. While we finalize our new website, you can explore open roles and start your career journey with JBT Marel here.

At JBT Marel, we’re transforming the future of food through technology, innovation, and collaboration. Our work helps make the global food system more sustainable — and it’s powered by thousands of talented people around the world. We value collaboration, integrity, innovation, and continuous growth — and we believe the best ideas come from diverse perspectives working together. If you’re looking for meaningful work and the chance to make a real impact, explore opportunities at JBT Marel and get ready to transform the future of food.