Customer Service Representative

JBT MAREL CORPORATION; Alpharetta (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Short-term disability

Long-term disability

Family leave

Vision coverage

401(k) match

Job summary

JBT Marel is seeking a Customer Service Representative in Alpharetta to serve as the main customer contact, handling inquiries and requests from initial contact through fulfillment. You will promote service solutions and spare parts while coordinating with CCM, Field Service Manager, and other teams to ensure a seamless customer experience.

The role requires excellent communication, customer focus, and ERP/CRM familiarity, with the ability to manage proposals, quotations, and service events.

Qualifications

• Excellent communication and multi-disciplinary teamwork.
• Proactive, customer-focused self-starter with time management.
• Ability to build trust and customer relationships.
• ERP literacy and product knowledge.
• English language skills are preferred in customer interactions.

Responsibilities

• Serve as the main customer contact for inquiries and requests.
• Promote service solutions and spare parts for customers.
• Coordinate with CCM, Field Service Manager, and others to fulfill requests.
• Prepare and follow up on proposals and service events.
• Process quotations and order confirmations from customers.
• Manage customer expectations and data in the system.
• Direct requests to appropriate functions (TSE or SPC).

Skills

Excellent communication

Customer focus

Interpersonal skills

Time management

KPI adherence

Product knowledge

ERP literacy

Team collaboration

English proficiency

Education

Business administration degree

College education preferred

Tools

ERP software

CRM software

Field service management systems

Job description

At JBT Marel,what we do matters, we know that the contribution of our employees leads to the success of our business. Ourpurposeis to transform the future of food; this guides ourvisionof being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Ourvaluesshow who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. As our Customer Service Representative (CSR), you will serve as the key customer representative and point of contact for customer enquiries and requests. Your main responsibility is to provide best-in-class customer service from the point of initial contact until successful fulfillment of the customer’s request.

Responsibilities

• Work to provide and promote service solutions and spare parts for the customers.
• Work in close collaboration with Customer Care Manager (CCM), Field Service Manager, Resource Planner, Schedulers and Technical Support to ensure an aligned approach to the customer, proactively driving customer satisfaction and sales of services and parts.
• This includes preparing, conveying and following up on proposals as well as preparing and following up on execution of service events.
• Align with the customer on planning of execution of service events to ensure all requirements are fulfilled and ensure together with JBT Marel resources and spare parts are available.
• Collect accurate information and needs of the customer to ensure successful and swift execution of the customer’s needs (technical, commercial, spare parts, complaints, or general enquiries).
• Receive and process customer requests for service and spare parts.
• Close dialogue with customers to understand the needs and urgency of requests.
• Gather information, prepare and communicate quotations for service solutions and spare parts.
• Follow up on outstanding quotations and process order confirmations from customers.
• Answer the request when possible, and when needed to direct the request to the right function in JBT Marel, e.g. TSE or SPC.
• Close dialogue with customers on planning events to ensure all requirements are clear and fulfilled.
• Close dialogue with CCM and TSE to ensure aligned and proactive approach and communication to customer; primary channel of communication to customer should be through CSR.
• Manage customer expectations and customer information (data in system, case readiness).

Required Qualifications

• Excellent communication skills and ability to work in a multi-disciplined team environment.
• A naturally outgoing individual with a profound ability to interact with customers and teams alike.
• Ability to build trust and relationships with customers.
• A customer and service-minded self-starting individual, who can manage time effectively and achieve agreed goals.
• Ability to execute agreed tasks and deadlines against performance criteria (KPI).
• Ability to build product knowledge.
• Computer/ERP literate.

Preferred Qualifications

• General education in business administration preferred, College education preferred.
• Communication, customer relations or similar training preferred.
• Knowledge of customer service processes and preferably worked in a Sales/Service environment.
• Industry experience is preferred.
• Experience using ERP, CRM, or field service management systems.Appreciation for commercial service and business development.
• Excellent English skills, both written and verbal.
• Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage.

Benefits

• Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Equal Opportunity Employment

Equal Opportunity Employment JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524

Use of Technology in Our Hiring Process

JBT Marel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications. These tools help our recruiting teamsidentifyskills and experience relevant to the role based on job-related criteria. All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair,consistentand inclusive hiring practices globally.

Welcome to our temporary careers site

#LI-AR1 Welcome to our temporary careers site. While we finalize our new website, you can explore open roles and start your career journey with JBT Marel here. At JBT Marel, we’re transforming the future of food through technology, innovation, and collaboration. Our work helps make the global food system more sustainable — and it’s powered by thousands of talented people around the world. We value collaboration, integrity, innovation, and continuous growth — and we believe the best ideas come from diverse perspectives working together. If you’re looking for meaningful work and the chance to make a real impact, explore opportunities at JBT Marel and get ready to transform the future of food.