Spare Parts Coordinator

US641 Valmet, Inc.; Beloit (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company funded pension plan

401k with company match

Job summary

Valmet is seeking a Spare Parts Coordinator to manage customer orders from entry to payment, ensuring accurate communication between customers and internal teams. The role blends hands-on order management with leadership support to drive efficient operations and high customer service levels.

The ideal candidate has 5+ years in customer service or account management, with a Bachelor’s degree preferred. You will collaborate with Supply Chain, Logistics, Finance, and Sales to optimize order flows

Qualifications

• 5+ years of experience in customer service, account management or related roles.
• Bachelor’s degree in business or related field preferred.
• Strong relationship-building, organizational skills and attention to detail are essential.

Responsibilities

• Manage customer orders from entry to payment receipt in the Order-to-Cash process.
• Serve as escalation point for complex customer, order, pricing, delivery and invoicing issues.
• Coordinate with Supply Chain, Logistics, Warehouse and Finance to streamline workflows.
• Lead cross‑functional projects to improve operational efficiency and customer satisfaction.
• Act as primary customer contact for order status, delivery schedules, and pricing inquiries.
• Provide timely and accurate order status updates and support accounts receivable activities.

Skills

Customer service

Account management

Relationship building

Communication

Attention to detail

Education

Bachelor’s degree in business or related field

Tools

ERP software

CRM software

Job description

The Spare Parts Coordinator plays a key role within Valmet. This position manages customer orders throughout the entire Order-to-Cash process, from order entry to payment receipt, while ensuring effective communication between customers and internal stakeholders. The role combines hands‑on order management with leadership support responsibilities, ensuring efficient operations and high levels of customer service. Success requires strong relationship‑building, organizational skills, attention to detail, and the ability to thrive in a fast‑paced environment.

Support the development, implementation, and continuous improvement of best practices for order management and customer communication. Serve as an escalation point for complex customer, order, pricing, delivery, and invoicing issues. Coordinate with Supply Chain, Logistics, Warehouse, and Finance teams to streamline workflows, remove bottlenecks, and improve customer service. Support strategic initiatives and contribute to cross‑functional projects that enhance operational efficiency and customer satisfaction. Foster strong relationships with key customers and accounts to enhance customer satisfaction, loyalty, and long‑term business growth. Participate in periodic calls with Sales to review customer order status, priorities, and opportunities. Process customer orders for parts and consumables received via email and other communication channels, and provide timely order acknowledgements. Identify requested items using Valmet documentation, engineering, and business systems. Determine item costs, lead times, and availability through collaboration with internal stakeholders and available information systems. Establish sales pricing in accordance with Valmet policies. Act as the primary customer contact regarding order status, delivery schedules, pricing inquiries, and issue resolution. Provide timely and accurate order status updates to customers. Support accounts receivable activities.

What you’ll need:

• 5+ years of experience in customer service, account management or related roles.
• A mix of relevant education and experience can also be considered.
• Bachelor’s degree in business or related field preferred.

What we offer:

• Valmet offers a dynamic work environment that is team‑oriented, international and focused on growth. We value and encourage an innovative culture that suits development‑minded people who enjoy working in a fast‑paced and energetic environment.
• All this comes with a generous wage and benefits package that includes a company funded pension plan and 401k with company match.

Additional information: this role offers a great opportunity to expand your career and apply your well‑earned knowledge in a meaningful way.

When everything works together Valmet is where the best talent from a wide variety of backgrounds comes together.

With 20,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries.

Our commitment to moving our customer’s performance forward requires creativity, technological innovations, service know‑how – and above all, teamwork.

Valmet is an equal opportunity employer. All employees and applicants for employment will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non‑merit‑based factors.

http://www.valmet.com

Valmet is a global technology leader in serving process industries. We work with our customers throughout the lifecycle, delivering cutting‑edge technologies and services, as well as mission‑critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of 18,500 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow. In 2025, Valmet’s net sales totaled approximately EUR 5.2billion. Our head office is in Espoo, Finland, and we have experts in approximately 40 countries around the world. Valmet’s shares are listed on Nasdaq Helsinki.

To protect our candidates’ privacy, Valmet will never ask any personal information such as banking information or social security number during the recruitment process.