Bilingual Passenger Experience Supervisor

Menzies Aviation; Miami, Northern (FL, KY); Hybrid; USD 42,000 - 48,000; Full time

Job summary

Menzies Aviation in Miami is seeking a Passenger Services Supervisor to coordinate and monitor the Passenger Services team. You will assist Agents, ensuring professional, safe and efficient performance in line with company standards, and drive on-time operations.

The role requires supervising 10-15 agents, handling admin duties, coordinating with carriers, and maintaining training records. You will contribute to staff morale and be flexible for weekend/holiday shifts.

Qualifications

• Must be 18 years of age and have a High school diploma, GED or equivalent work experience.
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
• Ability to supervise up to 10-15 passenger service agents.
• Must be able to pass all pre-employment testing to include drug testing and a physical.
• Must maintain a valid state driver’s license.

Responsibilities

• Coordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards.
• Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
• Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.
• Liaison with Carriers’ representatives to ensure their requirements and standards are being met
• Assist in maintaining staff morale and have clear and open communication with staff
• Cover any manpower shortages and/or assist whenever necessary
• Other duties as assigned

Skills

Supervise agents

Pre-employment testing

Driver's license

Physical strength

Education

High school diploma

One year college certificate or technical school

Job description

Menzies Aviation in Miami is seeking a Passenger Services Supervisor to coordinate and monitor the Passenger Services team. You will assist Agents, ensuring professional, safe and efficient performance in line with company standards, and drive on-time operations.

The role requires supervising 10-15 agents, handling admin duties, coordinating with carriers, and maintaining training records. You will contribute to staff morale and be flexible for weekend/holiday shifts.