Spanish-Speaking Partner Support Specialist

Employers from Greece; United States; Remote; USD 31,000 - 40,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Relocation package ( flight, airport转,

Health insurance

Private health insurance

2 extra salaries per year

Career growth opportunities

Job summary

Patrique Mercier Recruitment By Nellie in Greece is seeking a Spanish Speaking Partner Support Consultant to deliver exceptional service to our partners across multiple channels. You will resolve inquiries, guide partners on product features, document interactions in the CRM, and collaborate with internal teams to escalate complex issues while maintaining high partner satisfaction.

Fluency in Spanish and English, CRM experience, and a customer-first mindset are essential.

Qualifications

• Fluency in Spanish and English, written and spoken.
• Experience in partner support or customer service.
• Strong problem-solving skills and an understanding of IT systems.
• Excellent communication and relationship-building abilities.
• Ability to work in a fast-paced, collaborative environment.

Responsibilities

• Deliver exceptional support to Spanish-speaking partners via phone, email, and chat.
• Address partner inquiries and resolve issues related to our services promptly.
• Guide partners on product features and updates to enhance usage.
• Document partner interactions, inquiries, and resolutions in the CRM system.
• Collaborate with internal teams to escalate complex issues and develop solutions.
• Proactively follow up with partners to ensure issues are resolved and satisfaction is achieved.
• Stay informed about product offerings and industry trends to improve support.

Skills

Spanish fluency

English proficiency

Customer service experience

CRM systems

IT systems knowledge

Tools

CRM software

Job description

Patrique Mercier Recruitment By Nellie in Greece is seeking a Spanish Speaking Partner Support Consultant to deliver exceptional service to our partners across multiple channels. You will resolve inquiries, guide partners on product features, document interactions in the CRM, and collaborate with internal teams to escalate complex issues while maintaining high partner satisfaction.

Fluency in Spanish and English, CRM experience, and a customer-first mindset are essential.