Spanish-Speaking Customer Success Specialist

Instructure, Inc.; United States; Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Remote/hybrid options

Generous time off

Wellness programs

Tuition reimbursement

Learning and development resources

Recognition program

Inclusive culture

Job summary

Instructure, Inc. is seeking a Customer Success Associate to support our growing customer base across the EMEA region, with a focus on Higher Education and Vocational Education sectors.

You will manage a direct book of business in Tier 3 accounts, with Spanish language requirements, collaborating with CSMs to remove blockers and maximize value realization. Ideal candidates will be fluent in Spanish and English, capable of managing relationships across the region in European hours, and excited to

Qualifications

• Fluency in Spanish and English (written and verbal) is required.
• Ability to work European hours.
• Passion for education and technology with a proven technical aptitude.

Responsibilities

• Build and nurture relationships with key customer stakeholders.
• Understand customer drivers and offer tailored solutions.
• Drive customer adoption and retain revenue opportunities.
• Collaborate with Sales to drive growth and pipelines.
• Provide feedback to Product/Engineering to improve the platform.

Skills

Bilingual Spanish-English

Customer relationships

Strong communication

Time management

Tools

Salesforce

Gainsight

Job description

Instructure, Inc. is seeking a Customer Success Associate to support our growing customer base across the EMEA region, with a focus on Higher Education and Vocational Education sectors.

You will manage a direct book of business in Tier 3 accounts, with Spanish language requirements, collaborating with CSMs to remove blockers and maximize value realization. Ideal candidates will be fluent in Spanish and English, capable of managing relationships across the region in European hours, and excited to