Education Tech Customer Success Lead — Remote/Hybrid

Instructure, Inc.; United States; Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Wellness programs

Tuition reimbursement

Learning and development resources

Job summary

Instructure, Inc. is seeking a Customer Success Manager to be a strategic partner within the Customer Experience team.

You will build consultative relationships with high-value education accounts across BeNeLux and Central Europe, drive adoption, and aim for long-term success and revenue retention. You will collaborate with sales for growth, advocate for product enhancements with product and engineering, and contribute to cross-functional initiatives while managing competing priorities in a

Qualifications

• Fluency in English and Dutch
• 4+ years in Customer Success or SaaS account management
• Experience in Educational Technology or education sector is a plus
• Strong technical aptitude with CRM and project management tools

Responsibilities

• Build and nurture trusted relationships with senior educational stakeholders to align on outcomes and business drivers.
• Identify challenges and tailor Instructure solutions to promote innovation and best practices.
• Drive product adoption, maximize revenue retention, and collaborate with sales to support growth.
• Gather customer feedback to advocate for platform enhancements with product and engineering teams.
• Manage tasks effectively, prioritize under pressure, and participate in cross-functional initiatives.

Skills

Stakeholder management

Relationship building

Consultative selling

Cross-functional collaboration

Education

Bachelor’s degree

Tools

CRM

Project management

Job description

Instructure, Inc. is seeking a Customer Success Manager to be a strategic partner within the Customer Experience team.

You will build consultative relationships with high-value education accounts across BeNeLux and Central Europe, drive adoption, and aim for long-term success and revenue retention. You will collaborate with sales for growth, advocate for product enhancements with product and engineering, and contribute to cross-functional initiatives while managing competing priorities in a