Spanish-Speaking Customer Success Associate, EMEA

Instructure, Inc.; United States; Remote; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Ownership program

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Learning resources

Zusammenfassung

Instructure, Inc. is seeking a Customer Success Associate to support the EMEA region, focusing on higher education and vocational sectors. The role requires fluency in Spanish and English and availability to work European hours.

You will manage a direct book of mid-sized accounts, collaborating with CSMs, Sales, and Renewals to drive adoption, retention, and revenue growth across diverse markets. The position emphasizes customer outcomes and strategic engagement.

Qualifikationen

• Fluency in Spanish and English (written and spoken) to manage relationships across EMEA.
• Ability to work European hours and coordinate across time zones.
• Passion for education and technology with a customer-centric mindset.
• Familiarity with CRM systems and project management tools to improve workflows.

Aufgaben

• Build and nurture relationships with key customer stakeholders to align outcomes.
• Understand customer drivers and offer tailored solutions using Instructure products.
• Drive adoption of Instructure solutions to improve business outcomes.
• Retain and maximize revenue through strategic engagement and cross-sell opportunities.
• Collaborate with Sales to enable growth and pipeline generation.
• Provide feedback to Product/Engineering to drive platform improvements.

Kenntnisse

Spanish fluency

English fluency

CRM systems

Project management tools

Canvas LMS familiarity

Tools

Salesforce

Gainsight

Canvas LMS

Jobbeschreibung

Instructure, Inc. is seeking a Customer Success Associate to support the EMEA region, focusing on higher education and vocational sectors. The role requires fluency in Spanish and English and availability to work European hours.

You will manage a direct book of mid-sized accounts, collaborating with CSMs, Sales, and Renewals to drive adoption, retention, and revenue growth across diverse markets. The position emphasizes customer outcomes and strategic engagement.