Spanish Speaking Customer Experts for a Tech Leader - Work Remote In Greece

Mercier Consultancy Group; United States; Remote; USD 38,000 - 64,000; Full time

Benefits offered by this job

Monthly salary

13th and 14th salaries

Monthly performance bonus

Fully paid relocation

Training on telecom systems

Health insurance

Job summary

Mercier Consultancy Group is seeking a Spanish Speaking Customer Expert for a leading tech organization in Greece. This role offers remote work within Greece, with a fully funded relocation package and training on telecommunications systems.

You will support Spanish-speaking clients, troubleshoot connectivity issues, and help with billing and account management while collaborating with an international team.

Qualifications

• Native or fluent Spanish, spoken and written.
• Professional proficiency in English.
• Valid EU passport is mandatory.
• Ability to work remotely within Greece.
• Strong communication and customer-centric mindset.

Responsibilities

• Serve as the primary point of contact for Spanish-speaking clients regarding complex telecommunications inquiries and service activations.
• Provide technical troubleshooting support for mobile, internet, and fiber-optic connectivity issues.
• Maintain high levels of customer satisfaction by resolving billing, account management, and network service requests efficiently.
• Stay updated on the latest telecommunications hardware and software products to provide accurate product consultations.
• Document all interactions within the CRM system to ensure seamless communication and account history tracking.
• Collaborate with cross-functional teams to upscale and resolve complex technical faults within the telecommunications infrastructure.
• Achieve individual and team-based KPIs, including response time, resolution rate, and service quality metrics.

Skills

Spanish fluency

Customer service

Technical troubleshooting

CRM skills

Remote work

Tools

CRM software

Job description

Spanish Speaking Customer Experts for a Tech Leader

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities, including exclusive Spanish-speaking jobs for candidates seeking a professional challenge in vibrant, international environments.

Job Overview

We are currently sourcing exceptional talent for a Spanish Speaking Customer Experts for a Tech Leader position in Greece within the fast-paced telecommunications sector. This is a unique opportunity to join a global powerhouse, offering the chance to thrive in a remote setting while enjoying a premium lifestyle and comprehensive relocation support for those pursuing jobs in Greece.

Key Responsibilities

• Serve as the primary point of contact for Spanish-speaking clients regarding complex telecommunications inquiries and service activations.
• Provide technical troubleshooting support for mobile, internet, and fiber-optic connectivity issues.
• Maintain high levels of customer satisfaction by resolving billing, account management, and network service requests efficiently.
• Stay updated on the latest telecommunications hardware and software products to provide accurate product consultations.
• Document all interactions within the CRM system to ensure seamless communication and account history tracking.
• Collaborate with cross-functional teams to upscale and resolve complex technical faults within the telecommunications infrastructure.
• Achieve individual and team-based KPIs, including response time, resolution rate, and service quality metrics.
• Native or fluent Spanish (spoken and written).
• Valid EU passport (mandatory).
• Professional proficiency in English to collaborate within our international team.
• Strong passion for technology and the telecommunications industry with a desire to learn complex systems.
• Exceptional communication skills and a customer-centric mindset suitable for a premium tech environment.
• Ability to work remotely within Greece, maintaining high productivity and professional integrity.

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary) as part of our premium compensation package.
• Monthly Performance Bonus linked to service excellence.
• Fully Paid Relocation Package (flight, transfer, hotel) for a smooth transition.
• Fully Paid Training on telecommunications systems and industry standards.
• Comprehensive Health Insurance coverage.
• And Much More

Life in Greece

Choosing one of our jobs in Greece means embracing a world-renowned quality of life, where ancient history meets modern coastal living. With over 300 days of sunshine, Greece offers an unparalleled climate that encourages an active, outdoor lifestyle, making it the perfect destination for professionals looking to combine a career in the telecommunications industry with the Mediterranean dream.

Beyond the incredible culture and world-class culinary experiences, living in Greece provides a warm, welcoming community and an affordable cost of living. Whether you are relocating for the scenery, the history, or the career growth, moving to Greece with our support ensures your relocation is stress-free, allowing you to enjoy all that this beautiful Mediterranean hub has to offer.