Spanish Speaking Customer Experts for Cloud Platform - Work In Athens, Greece

Mercier Consultancy Group; United States; Remote; USD 24,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Relocation package

Performance bonus

Training on cloud systems

13th/14th salaries

Job summary

Mercier Consultancy Group is seeking Spanish-speaking Customer Experts for Cloud Platform in Athens, Greece. You will provide technical and functional support to Spanish-speaking clients via phone, email, and live chat, troubleshoot cloud issues, and maintain detailed CRM records.

Ideal candidates have native or fluent Spanish, excellent communication, and prior customer support experience. You will collaborate with international teams, participate in ongoing cloud training, and contribute to

Qualifications

• Fluent or native Spanish (written and spoken).
• Strong communication skills across calls, email and chat.
• Professional experience in customer support services or similar.
• Proven problem-solving abilities and process mindset.
• Able to collaborate with international teams across locations.

Responsibilities

• Provide high-quality technical and functional support to Spanish-speaking clients via phone, email, and live chat.
• Troubleshoot cloud platform issues efficiently to maintain customer satisfaction.
• Maintain detailed documentation of all customer interactions in CRM.
• Collaborate with international teams to optimize workflows.
• Act as a brand ambassador with professional communication.
• Participate in ongoing training on cloud features.
• Help meet KPIs and SLAs.
• Native or fluent Spanish is essential.
• EU passport is mandatory.
• Excellent communication and passion for technology.
• Experience in customer support or client-facing roles.
• Strong problem-solving abilities and growth mindset in Greece.

Skills

Spanish language proficiency

Excellent communication

Customer support experience

Problem-solving

Team collaboration

Job description

Spanish Speaking Customer Experts for Cloud Platform

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the customer support services industry. We pride ourselves on delivering bespoke career solutions, helping professionals secure rewarding international roles through our extensive network of global partners.

Job Overview

We are currently seeking dedicated individuals to join our team in Athens for a Spanish Speaking Customer Experts for Cloud Platform position in Greece. This role is a fantastic opportunity to advance your career within the dynamic customer support services industry, offering a high-impact environment where you will support global users of cutting-edge cloud infrastructure.

Key Responsibilities

• Provide high-quality technical and functional support to Spanish-speaking clients via phone, email, and live chat.

• Troubleshoot cloud platform issues with efficiency and precision to ensure excellent customer satisfaction.

• Maintain detailed documentation of all customer interactions within our CRM systems.

• Collaborate with international teams to optimize workflows within the customer support services sector.

• Act as a brand ambassador, ensuring professional and empathetic communication at all times.

• Participate in ongoing training to stay updated on the latest cloud technology features.

• Contribute to team goals by meeting KPIs and service level agreements (SLAs).

• Native or fluent Spanish (spoken and written) is essential for this role.

• Valid EU passport (mandatory).

• Excellent communication skills and a passion for technology and cloud-based systems.

• Professional experience in customer support services or a similar client-facing role.

• Strong problem-solving abilities and a commitment to professional growth in Greece.

What We Offer

• Competitive Monthly Salary
• Two extra salaries per year (13th and 14th salary)
• Monthly Performance Bonus
• Fully Paid Training on cloud systems
• Health Insurance coverage
• Fully Paid Relocation Package (flight, transfer, hotel)
• Support for your successful transition to jobs in Greece
• And Much More…

Life in Greece

Living in Greece offers an unparalleled quality of life, where ancient history meets a vibrant, modern Mediterranean lifestyle. By pursuing one of our Spanish-speaking jobs, you will enjoy breathtaking weather, golden beaches, and a rich cultural heritage that makes Greece a top destination for international professionals. Greece truly provides the perfect backdrop for balancing a thriving career with a joyful personal life.

The relocation process to Greece is designed to be seamless, ensuring you can focus on enjoying the world-renowned cuisine and welcoming local community from day one. Whether you are looking to explore historic monuments or relax in a café by the Aegean Sea, choosing a career in Greece ensures a life-changing experience. Join the community of expats thriving in this beautiful country and discover why so many professionals choose Greece as their next home.