Spanish Speaking Customer Experts for messaging app - Work In Athens, Greece

Mercier Consultancy Group; United States; Remote; USD 11,000 - 18,000; Full time

Benefits offered by this job

Competitive Salary (monthly)

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

2 Extra Salaries Per Year (13th and 14

And Much More…

Job summary

Mercier Consultancy Group is hiring for Spanish-Speaking Customer Experts for a messaging app in Greece. Join a fast-paced social media environment and deliver exceptional support to users across chat, email and social channels.

The role requires native or fluent Spanish and advanced English, with a strong focus on clear communication and solution-oriented help. A valid EU passport is mandatory, and a generous relocation package is offered to facilitate your move.

Qualifications

• Native or fluent Spanish (spoken and written).
• Advanced English proficiency to communicate effectively in an international team.
• Valid EU passport (mandatory).
• Excellent communication and problem-solving skills, suitable for Spanish-speaking roles.
• Previous experience in customer service is an asset, but not mandatory.

Responsibilities

• Provide high-quality support to users of a leading global messaging app.
• Resolve technical and account-related inquiries via chat, email, and social media channels.
• Ensure all interactions reflect the premium brand voice of our social media industry partner.
• Maintain high levels of customer satisfaction by providing efficient and empathetic solutions.
• Stay updated on new platform features and policy updates within the social media landscape.
• Collaborate with internal teams to flag trends and improve the overall user experience.
• Adhere to strict data privacy and security guidelines inherent to the social media industry.

Skills

Spanish fluency

English proficiency

Communication skills

Problem solving

Job description

Spanish Speaking Customer Experts for messaging app

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. As a leader in the BPO sector, we pride ourselves on providing comprehensive support to candidates seeking life-changing career opportunities in global hubs.

Job Overview

We are currently hiring for a Spanish Speaking Customer Experts for messaging app position in Greece, offering a unique chance to join the fast-paced social media industry. If you are looking for top-tier jobs in Greece that combine professional growth with an exceptional lifestyle, this is the perfect role for you.

Key Responsibilities

• Provide high-quality support to users of a leading global messaging app within the social media ecosystem.
• Resolve technical and account-related inquiries via chat, email, and social media channels.
• Ensure all interactions reflect the premium brand voice of our social media industry partner.
• Maintain high levels of customer satisfaction by providing efficient and empathetic solutions.
• Stay updated on new platform features and policy updates within the social media landscape.
• Collaborate with internal teams to flag trends and improve the overall user experience.
• Adhere to strict data privacy and security guidelines inherent to the social media industry.
• Native or fluent Spanish (spoken and written).
• Valid EU passport (mandatory).
• Advanced English proficiency to communicate effectively in an international team.
• Strong interest in the social media industry and modern messaging technologies.
• Excellent communication and problem-solving skills, perfect for Spanish-speaking jobs.
• Previous experience in customer service is an asset, but not mandatory.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary).
• And Much More…

Life in Greece

Embrace a vibrant lifestyle in Greece, a country world-renowned for its sunny Mediterranean weather, rich history, and welcoming culture. Working in Greece allows you to balance a professional career in the social media industry with the leisure of exploring stunning beaches, ancient ruins, and a world-class culinary scene every single day.

Our comprehensive relocation package ensures that your transition to life in Greece is seamless and stress-free. From the moment you arrive, you will experience the high quality of life that makes Greece one of the most desirable destinations in the world for international professionals seeking exciting career opportunities.