Spanish-Speaking Community Health Navigator - Remote/Field

Reema Health, Inc.; Albuquerque (NM); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Mileage Reimbursement

Medical, Dental, and Vision Insurance

HSA and FSA Options

401(k) Retirement Savings with Company

Employee Assistance Program

Paid Family and Medical Leave

Vehicle Required (with insurance)

Job summary

Reema Health, Inc. seeks a Community Health Navigator (Spanish Speaking) to work remotely or in the field in the Albuquerque region.

You will build relationships with members, guide them toward greater engagement in their healthcare, and enroll them in Reema's care model, addressing social barriers with empathy. You’ll manage a caseload of 80–120 members, coordinate referrals and appointment scheduling, and document all work in the Reema App.

Qualifications

• Solutions Oriented — finds or improvises a path forward when a member hits a barrier, rather than just flagging it and waiting
• Communication — strong verbal and written skills, including the ability to effectively describe your problem and what you need
• Tech Literacy — comfortable learning and troubleshooting new tools on the fly, on both mobile and desktop
• Motivation — self-starting enough to stay productive on a remote caseload without regular oversight
• Collaboration & Team Building — dedicated to fostering team connection in a remote environment, including participation in occasional required in-person team meetings.
• 1+ years of direct experience with the population/community served, or equivalent
• Experience with crisis planning, case management, and professional boundaries in community-based work
• Relationship-building, community resource knowledge, and health system navigation
• Comfort working as part of a multidisciplinary team

Responsibilities

• Conduct phone and in-person outreach and enroll members in Reema's care model
• Build and manage a caseload (80-120 members), providing coverage for other Guides during absences or workload spikes
• Assess member needs, including social determinants of health, to build a member-centered care plan
• Coordinate referrals and support appointment scheduling and attendance
• Independently organize and prioritize your workload to hit monthly goals and daily metrics
• Proactively engage with members using a comprehensive mix of outreach channels, including phone, text, email, and in-person visits
• Connect members to community and health resources, including transporting or accompanying them as needed
• Maintain professional boundaries and confidentiality; consult the multidisciplinary team on complex situations
• Document all member work thoroughly and on time in the Reema App, including keeping care plans current
• Comply with HIPAA and protected health information confidentiality standards
• Represent Reema Well in a fast-paced startup environment and build relationships with community resources

Skills

Solutions oriented

Communication

Tech literacy

Motivation

Collaboration & team building

Education

Bachelor's degree

Job description

Reema Health, Inc. seeks a Community Health Navigator (Spanish Speaking) to work remotely or in the field in the Albuquerque region.

You will build relationships with members, guide them toward greater engagement in their healthcare, and enroll them in Reema's care model, addressing social barriers with empathy. You’ll manage a caseload of 80–120 members, coordinate referrals and appointment scheduling, and document all work in the Reema App.