Spanish-Speaking Clinical Trial Enrollment Liaison

Charter Research, LLC; Orlando (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Charter Research, LLC in Orlando, FL is seeking a Physician Referral Coordinator to drive trial enrollment by serving as the liaison between community providers and the research team. The role requires knowledge of current studies, medical terminology, and a strong emphasis on phone screening and scheduling to advance research goals.

You will build relationships with participants, pre-screen candidates, match them to suitable trials, and manage referrals while maintaining ALCOA-C compliant

Qualifications

• Must be fluent in Spanish, both spoken and written (Orlando, FL location only).
• Outstanding interpersonal, customer service, and communication skills.
• Strong understanding and application of sales and persuasion techniques.

Responsibilities

• Build relationships and provide an exceptional participant experience.
• Engage potential research participants by phone and in person to explain opportunities and schedule prescreen or screening appointments.
• Match prospective participants with appropriate current or upcoming studies based on eligibility.
• Apply sales principles, including effective communication and follow-up to convert inquiries into appointments.
• Manage incoming physician referrals with timely outreach and appointment scheduling.
• Keep documentation accurate in Zoho, CRIO, and recruitment vendor portals.

Skills

Spanish

Interpersonal skills

Communication

Sales principles

Attention to detail

Education

Experience in clinical research, customer service, sales, or hospitality preferred

Job description

Charter Research, LLC in Orlando, FL is seeking a Physician Referral Coordinator to drive trial enrollment by serving as the liaison between community providers and the research team. The role requires knowledge of current studies, medical terminology, and a strong emphasis on phone screening and scheduling to advance research goals.

You will build relationships with participants, pre-screen candidates, match them to suitable trials, and manage referrals while maintaining ALCOA-C compliant