Clinical Research Coordinator

Charter Research, LLC; Orlando (FL); On-site; USD 52,000 - 65,000; Full time

Job summary

Charter Research is seeking a Clinical Research Coordinator in Orlando, FL to oversee the day‑to‑day operations of clinical trials and guide patients through the trial process. You will ensure protocols, informed consent, and visit schedules are followed with a focus on patient safety and data integrity.

The role requires bilingual English/Spanish communication, strong organizational skills, and the ability to work independently and as part of a team.

Qualifications

• Bilingual in English and Spanish required.
• Minimum of 1 year of related professional experience.
• Must adhere to Good Clinical Practice (GCP) and maintain source and sponsor documentation.

Responsibilities

• Understand assigned studies by reading protocols and coordinating with the Principal Investigator.
• Adhere to study protocols including patient visits, informed consent, and schedules.
• Educate patients and families about the trials and study details.
• Assess patient eligibility and oversee enrollment ensuring consent is documented.
• Coordinate patient visits (blood draws, vitals, ECGs) and ensure protocol compliance.
• Communicate trial issues to Sponsor, CRO, PI, and Clinic Manager.
• Maintain ALCOA-C compliant source documentation and data integrity.
• Coordinate with CRA and respond to monitor and sponsor queries promptly.

Skills

Interpersonal skills

Organizational skills

Communication skills

Teamwork

Multitasking

HIPAA confidentiality

Job description

Charter Research is a highly experienced and quickly growing clinical research company, based in Florida and Illinois, that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is privately owned and prides itself on providing exceptional patient experience to our participants, as well as offering agile recruitment strategies to our sponsors. Above all, we are a team, and we are seeking the right team member to add to our foundation in Orlando, FL.

POSITION OVERVIEW

The Clinical Research Coordinator is responsible for overseeing the day-to-day operations of clinical trials. The Clinical Research Coordinator plans and directs clinical research studies – working directly with patients to guide them successfully through the clinical trial process – and is responsible for managing clinical trial performance. Team Members in this role are expected to follow Good Clinical Practice (GCP) in the conduct of clinical investigations and to collect, record, and maintain source and sponsor documentation.

RESPONSIBILITIES

• Understand thoroughly all assigned studies through reading protocols, attending investigator meetings and start-up meetings, and coordinating with Principal Investigator.
• Adhere strictly to the study protocols, including all protocol requirements for patient visits, obtaining informed consent, patient visit schedules, test procedures, laboratory information, and other requirements.
• Educate patients and their family members regarding the clinical trials process and the details of the specific study in which they’re participating.
• Assess eligibility of potential patients and oversee patient enrollment to ensure that informed consent is properly obtained and documented.
• Coordinate and conduct patient visits (drawing blood, collecting vital signs, performing ECGs, and processing specimens) and assure all procedures are conducted in compliance with the clinical trial protocol and Good Clinical Practice (GCP).
• Communicate clinical trial issues to Sponsor and/or Contract Research Organization (CRO), Principal Investigator, and Clinic Manager.
• Keep all source documentation up‑to‑date and in compliance with ALCOA‑C standards.
• Communicate closely with the sponsor’s Clinical Research Associate (CRA) to facilitate the sponsor monitoring and data maintenance process.
• Complete all monitor and sponsor queries in a timely manner.
• Track enrollment status of patients and ensure timely communication with patients regarding their study participation.
• Prepare for and/or participate in quality assurance audits conducted by study sponsors, federal agencies, or other review groups.
• Maintain a “One Team” approach to trial success. To maintain healthy patient flow and ensure the success of all trials, team members may be temporarily reassigned to patient engagement or clinic responsibilities, as appropriate. This flexibility is essential to meeting our contractual obligations and ensuring a seamless experience for all trial participants.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent interpersonal and customer service skills.
• Exceptional organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Ability to work well both independently and as part of a team.
• Ability to handle multiple tasks simultaneously and adapt to changes in responsibilities and workloads.
• Must possess a high degree of integrity and ability to maintain confidentiality with HIPAA guidelines, patient matters, and other sensitive information.

QUALIFICATIONS

Language

• Fully bilingual in English and Spanish required.

Education & Experience

• Typically, at least one year of related experience in a professional role.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing, bending, and reaching.
• Must be physically able to assist patients as needed, and able to lift up to 30 pounds at times.

Charter Research provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.