Clinical Research Liaison

Charter Research; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Charter Research, LLC in Orlando, Florida, is seeking a Clinical Research Liaison to partner with local physician practices, identify and prescreen potential participants, and coordinate screening visits for active and upcoming trials.

You will review medical records, discuss trial opportunities with patients in person and by phone, and maintain accurate records in the trial management system. Fluency in Spanish is required.

Qualifications

• Understand clinical trial protocols and medical terminology.
• Identify potential participants by reviewing medical records and upcoming schedules.
• Explain trial opportunities clearly to potential participants and coordinate visits.

Responsibilities

• Understand trial protocols and medical terminology involved in each study.
• Identify potential participants within local physician practices by reviewing records and schedules.
• Explain trial opportunities to potential participants and schedule clinic visits.
• Establish rapport and provide courteous, efficient service to patients.
• Perform prescreens to identify exclusion factors for study placement.
• Maintain patient records in the electronic trials management system.
• Log patient information in database for future studies and match needs to studies.
• Ensure smooth daily operations and maintain communication with physician practices.
• Provide monthly updates to physicians on patient status and visit outcomes.
• Promote Charter Research and build relationships to ensure retention.
• Maintain a One Team approach and adapt tasks to meet contractual obligations.
• Perform additional duties as assigned.

Skills

Spanish fluency

Interpersonal skills

Customer service

Communication skills

Teamwork

Attention to detail

Urgency and self-motivation

Strong work ethic

Job description

Charter Research is a highly experienced and quickly growing clinical research company, based in Florida and Illinois, that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is privately owned and prides itself on providing exceptional patient experience to our participants, as well as offering agile recruitment strategies to our sponsors. Above all, we are a team, and we are seeking the right team member to add to our foundation in Orlando.

POSITION OVERVIEW

The Clinical Research Liaison is responsible for working closely with local physician practices to identify, recruit, pre-screen, and schedule screening visits for potential participants in current and upcoming clinical trials. This position requires knowledge of the clinical research process, an ability to identify possible participants through medical record review, availability to meet in person with patients, and excellent communication skills to serve as an effective liaison between Charter Research and local physician practices.

RESPONSIBILITIES

• Understand clinical trial protocols and the diagnoses and medical terminology involved in each study.
• Identify potential study participants within local physician practices by querying and reviewing medical records and by reviewing the upcoming schedule to select qualified patients for research discussion.
• Speak with potential research participants in person and by phone to explain trial opportunities and schedule patients for in-person appointments (prescreen or screen, as appropriate) at the clinic.
• Establish rapport and ensure courteous and efficient service is provided to all patients.
• Perform prescreens to identify any exclusion factors to ensure correct placement in a study.
• Responsible for maintaining patient records in electronic clinical trials management system.
• Match potential patients’ needs to current or upcoming studies. Log patient information in database for future studies.
• Ensure smooth daily operations and excellent communication with physician practices.
• Provide monthly updates to physicians regarding their patients’ status and study visit outcomes.
• Promote Charter Research and build relationships with potential study participants to ensure retention.
• Maintain a "One Team" approach to trial success. To maintain healthy patient flow and ensure the success of all trials, team members may be temporarily reassigned to patient engagement or clinic responsibilities, as appropriate. This flexibility is essential to meeting our contractual obligations and ensuring a seamless experience for all trial participants.
• Perform additional duties and responsibilities, as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Able to think broadly and maintain a working knowledge of all actively enrolling and upcoming trials.
• Excellent interpersonal skills and customer service skills.
• Friendly, professional demeanor and effective communication skills required.
• Ability to work independently and as part of a team.
• Great attention to detail.
• Must possess a high degree of urgency and self-motivation and have a strong work ethic.

QUALIFICATIONS

Language

Must be fluent in Spanish, both spoken and written.

Education & Experience

• Previous experience in clinical research, customer service, sales, or hospitality preferred.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Charter Research provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.