Spanish-Speaking Banking Advisor

M&T Bank Corporation; Sterling, Northern (VA, KY); Hybrid; USD 30,000 - 50,000; Full time

Job summary

M&T Bank Corporation in Sterling, VA is seeking a bilingual Universal Banker to support branch sales, service, and digital engagement for Consumer and Business Banking customers. The role involves teller duties, customer appointments, and referrals to banking partners to meet needs.

Responsibilities include promoting digital banking, educating customers on loan and account features, and ensuring AML/BSA/KYC compliance while maintaining high service standards.

Qualifications

• Bilingual fluency in Spanish and English is required.
• Minimum high school diploma or equivalent.
• 1+ year in retail sales, customer service, or telesales.
• Ability to communicate clearly in writing and verbally in both languages.
• Strong verbal and interpersonal skills; effective time management.

Responsibilities

• Educate customers and explain Consumer and Business Banking solutions.
• Engage customers and promote digital capabilities in interactions.
• Handle teller duties and complete customer transactions accurately.
• Identify opportunities and refer to the appropriate banking partner.
• Assist AML, BSA, and KYC processes and escalate suspected fraud.
• Maintain lobby flow and ensure branch operations run smoothly.

Skills

Bilingual Spanish/English

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital fluency

Teller/customer service

Education

High school diploma or equivalent

Job description

M&T Bank Corporation in Sterling, VA is seeking a bilingual Universal Banker to support branch sales, service, and digital engagement for Consumer and Business Banking customers. The role involves teller duties, customer appointments, and referrals to banking partners to meet needs.

Responsibilities include promoting digital banking, educating customers on loan and account features, and ensuring AML/BSA/KYC compliance while maintaining high service standards.