Bilingual Spanish Banking & Customer Experience Pro

M&T Bank; Alexandria (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

M&T Bank in Alexandria, Virginia is seeking a customer-focused Teller to support daily branch operations, sales, and service for Consumer and Business Banking customers. The role emphasizes educating customers, promoting digital banking, and resolving inquiries with a friendly, compliant approach.

You'll handle transactions, assist with loan considerations, and collaborate with banking partners to meet customer needs, while maintaining AML/KYC standards and strong customer service.

Qualifications

• High school diploma or GED required.
• Fluent in English and Spanish; proficiency confirmed by assessment.
• Strong verbal communication and interpersonal skills.
• Ability to work under time constraints in a team.

Responsibilities

• Educate customers and explain features and benefits of banking solutions.
• Engage customers and promote digital capabilities in interactions.
• Explain high-level loan application criteria to customers.
• Assist with servicing and identify opportunities to solve banking needs.
• Follow the branch sales process and provide customer-focused advice.
• Proactively reach out to retain and expand Consumer and Business Banking relationships.
• Lobby management: greet customers and address banking needs promptly.
• Refer appropriate banking partners when opportunities present.
• Adhere to AML/BSA/KYC processes and document interactions accurately.
• Complete transactions and related operational activities; document appointments.

Skills

Bilingual Spanish/English

Retail sales

Customer service

Telesales

Strong verbal communication

Interpersonal skills

Time management

Prioritization

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank in Alexandria, Virginia is seeking a customer-focused Teller to support daily branch operations, sales, and service for Consumer and Business Banking customers. The role emphasizes educating customers, promoting digital banking, and resolving inquiries with a friendly, compliant approach.

You'll handle transactions, assist with loan considerations, and collaborate with banking partners to meet customer needs, while maintaining AML/KYC standards and strong customer service.