Bilingual Spanish Universal Banker: Elevate CX

M&T Bank; Germantown (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

M&T Bank in Germantown, MD, is hiring a branch associate to educate customers on Consumer and Business Banking products, offer tailored recommendations, and promote digital engagement. The role includes servicing duties, adherence to AML/KYC processes, and contributing to branch sales targets.

Ideal candidates have at least 1 year of retail or service experience, strong communication skills, and the ability to manage multiple tasks in a busy branch environment.

Qualifications

• High school diploma or GED and minimum 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication skills.
• Ability to work under time constraints in a team environment.

Responsibilities

• Educate customers and explain Consumer and Business Banking solutions; make recommendations based on identified needs.
• Engage customers and promote use of digital banking capabilities.
• Explain high-level criteria used to decision loan applications.
• Complete servicing-related duties for Consumer and Business Banking relationships and identify opportunities.
• Follow the Bank’s sales process and provide customer-focused advice.
• Proactively reach out to customers to retain and expand relationships.

Skills

Customer service

Time management

Verbal communication

Education

High school diploma or GED and 1 year experience

Job description

M&T Bank in Germantown, MD, is hiring a branch associate to educate customers on Consumer and Business Banking products, offer tailored recommendations, and promote digital engagement. The role includes servicing duties, adherence to AML/KYC processes, and contributing to branch sales targets.

Ideal candidates have at least 1 year of retail or service experience, strong communication skills, and the ability to manage multiple tasks in a busy branch environment.