Spanish Bilingual Financial Counseling Specialist

R1 RCM, Inc.; Saint George (UT); On-site; USD 25,000 - 39,000; Full time

Job summary

R1 RCM Inc. in Saint George, Utah, is seeking a Financial Counseling Representative to guide patients through insurance coverage and payment options on-site at St George Regional Hospital and Intermountain Cedar City Hospital.

The role supports the revenue cycle and patient experience, requiring compassion, clear explanations of benefits, and collaboration with care teams. Bilingual Spanish is strongly encouraged, with opportunities for growth in a fast-paced hospital environment.

Qualifications

• Exceptional customer service, communication and interpersonal skills.
• Compassion, empathy and patience when supporting patients and teammates.
• Ability to explain financial and insurance concepts clearly.
• Professionalism with sensitive financial conversations.

Responsibilities

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
• Meet with patients to discuss payment options and financial assistance programs
• Verify insurance eligibility and explain benefits clearly
• Assist with Medicaid and financial assistance applications
• Build trust with patients during stressful financial situations
• Collaborate with care teams and revenue cycle departments
• Maintain accurate documentation across multiple systems

Skills

Customer service

Communication

Empathy

Explain financial concepts

Multitasking

Professionalism

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Saint George, Utah, is seeking a Financial Counseling Representative to guide patients through insurance coverage and payment options on-site at St George Regional Hospital and Intermountain Cedar City Hospital.

The role supports the revenue cycle and patient experience, requiring compassion, clear explanations of benefits, and collaboration with care teams. Bilingual Spanish is strongly encouraged, with opportunities for growth in a fast-paced hospital environment.