Healthcare Financial Counselor – Patient Solutions

R1-Rc; Ogden (UT); On-site; USD 26,000 - 35,000; Full time

Job summary

R1 RCM Inc. is seeking a Financial Counseling Representative to work on-site in Ogden, Utah. The role focuses on guiding patients through insurance coverage, benefits, and payment options while collaborating with care teams to ensure accurate financial documentation.

Ideal candidates bring strong customer service, empathy, and the ability to explain complex insurance concepts clearly. The job offers a Monday–Friday schedule from 8am to 5pm and a base hourly pay between $18.59 and $25.44, with

Qualifications

• Excellent customer service experience and communication skills.
• Ability to explain financial and insurance concepts clearly.
• Ability to multitask and prioritize with high attention to detail.

Responsibilities

• Provide exceptional financial counseling support to patients about insurance benefits and out-of-pocket costs.
• Meet with patients to discuss payment options and financial assistance programs.
• Verify insurance eligibility and explain benefits clearly.
• Assist with Medicaid and financial assistance applications.
• Build trust with patients during stressful financial situations.
• Collaborate with care teams and revenue cycle departments.
• Maintain accurate documentation across multiple systems.

Skills

Customer service

Communication

Interpersonal skills

Empathy

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Financial Counseling Representative to work on-site in Ogden, Utah. The role focuses on guiding patients through insurance coverage, benefits, and payment options while collaborating with care teams to ensure accurate financial documentation.

Ideal candidates bring strong customer service, empathy, and the ability to explain complex insurance concepts clearly. The job offers a Monday–Friday schedule from 8am to 5pm and a base hourly pay between $18.59 and $25.44, with