Bilingual Patient Financial Counselor

R1 RCM, Inc.; Cedar City (UT); On-site; USD 25,000 - 39,000; Part time

Job summary

R1 RCM Inc. is seeking a part-time Financial Counseling Representative to assist patients with insurance benefits, costs, and payment options at two Utah locations: St. George and Cedar City.

You will verify eligibility, help with Medicaid and financial assistance applications, document interactions, and collaborate with care teams to support patients through the financial side of healthcare.

Qualifications

• High School Diploma or GED required.
• Spanish bilingual is strongly encouraged.
• Experience in healthcare financial counseling or patient financial services preferred.

Responsibilities

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out‑of‑pocket costs.
• Meet with patients to discuss payment options and financial assistance programs.
• Verify insurance eligibility and explain benefits clearly.
• Assist with Medicaid and financial assistance applications.
• Build trust with patients during stressful financial situations.
• Collaborate with care teams and revenue cycle departments.
• Maintain accurate documentation across multiple systems.

Skills

Customer service

Communication

Empathy

Insurance concepts

Multitasking

Attention to detail

Professionalism

High School Diploma

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a part-time Financial Counseling Representative to assist patients with insurance benefits, costs, and payment options at two Utah locations: St. George and Cedar City.

You will verify eligibility, help with Medicaid and financial assistance applications, document interactions, and collaborate with care teams to support patients through the financial side of healthcare.