Bilingual Financial Counselor – Patient Billing & Benefits

R1-Rc; St. George (VT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is seeking a Financial Counseling Representative to provide on-site financial counseling at St George Regional Hospital and Intermountain Cedar City Hospital. You will help patients understand insurance benefits, discuss payment options, and assist with Medicaid applications in a fast-paced hospital setting.

Strong customer service, clear communication, and empathy are essential. This role requires high attention to detail and professionalism when handling sensitive financial

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Compassion, empathy, and patience when supporting patients, clients and team members.
• Ability to explain financial and insurance concepts clearly.
• Ability to multitask and prioritize quickly with high attention to detail.
• Professionalism with sensitive financial conversations.

Responsibilities

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs.
• Meet with patients to discuss payment options and financial assistance programs.
• Verify insurance eligibility and explain benefits clearly.
• Assist with Medicaid and financial assistance applications.
• Build trust with patients during stressful financial situations.
• Collaborate with care teams and revenue cycle departments.
• Maintain accurate documentation across multiple systems.

Skills

Customer service

Spanish bilingual

Communication

Empathy

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Financial Counseling Representative to provide on-site financial counseling at St George Regional Hospital and Intermountain Cedar City Hospital. You will help patients understand insurance benefits, discuss payment options, and assist with Medicaid applications in a fast-paced hospital setting.

Strong customer service, clear communication, and empathy are essential. This role requires high attention to detail and professionalism when handling sensitive financial