Spanish Bilingual-Customer Service Representative

SEEL; Detroit (MI); Hybrid; USD 22,000 - 30,000; Full time

Job summary

SEEL in Detroit is seeking a bilingual Customer Service CSR to provide high-standard, individualized customer service by sharing program information and scheduling appointments by telephone or face-to-face at program events. The role emphasizes handling inbound calls, data logging, and meeting outreach targets in a dynamic environment.

Candidates should have at least 2 years in a call center or customer service role, strong communication skills, and the ability to work well in a high-volume

Qualifications

• High school diploma or equivalent; some college preferred.
• Experience in outbound call centers and high-volume environments.
• Proficient keyboarding and computer skills.
• Strong oral and written communication abilities.
• Ability to handle challenging customer situations with poise and professionalism.
• Experience in customer service, minimum 2 years.
• Able to pass background clearance and drug testing.

Responsibilities

• Field inbound calls transferred via 3rd party vendor.
• Log all customer calls and update the database with changes (appointments, reschedules, cancellations, incidents).
• Meet daily, weekly and monthly outbound call targets.
• Schedule minimum appointments per departmental goals.
• Deliver world-class customer service with every contact.
• Identify, research, and resolve customer issues; escalate when needed.
• Attend community outreach events to promote the program.

Skills

Outbound call center experience

Keyboarding

Effective communication skills

Ability to work in high-volume call‑a

Handling challenging customer issues

Clear communication (oral & written)

2 years customer service experience

Background clearance & drug testing

Education

High school diploma or equivalent

Some college preferred

Job description

SEEL

Job Category

Customer Service

Overview

Description

JOB SUMMARY

Under the direction of the Customer Service Supervisor, the Bilingual Call Center CSR's provide high-standard and professional individualized customer service by sharing pertinent program information and scheduling appointments by telephone or face-to-face at program events.

DUTIES AND RESPONSIBILITIES

• Field inbound calls transferred via 3rd party vendor.
• Log all customer calls in the database and update the database with modifications or changes (i.e., appointments, reschedules, cancellations, and customer incidents) and present status of all current and prospective customers.
• Meet the minimum daily, weekly and monthly requirements for outbound calls based upon the department goals.
• Schedule the minimum amount of daily, weekly and monthly appointments based upon the departmental goals.
• Ensure that a world class customer service experience is delivered with every customer contact.
• Identify, research, and resolve customer issues, and immediately escalated unresolved issues as needed.
• Be available to attend community outreach events as needed to promote and generate interest in the program.
• Recommend process improvements.
• Performs related work as required.
• In office 1-2 days a week

QUALIFICATIONS

• High school diploma or equivalent. (Some college preferred)
• Ability to understand as well as grasp basic customer information.
• Outbound call center experience
• Keyboarding and computer skills
• Ability to work well in a high volume call center environment.
• Ability to handle challenging customer situations with poise and professionalism.
• Effective communications skills (oral and written).
• 2 years call center /customer service experience.
• Able to meet company requirements for background clearance and drug testing.